Filed
Everything went wrong once the hearing…
Everything went wrong once the hearing aids were purchased. Once purchased, service went downhill to almost zero. They arrived not working. They were sent back and still don't work. It took weeks and weeks for all of these transactions. We had to call and remind you to send the new hearing aids after not receiving them for weeks. We will be returning them and going back to costco hearing aids. This has been an incredibly bad experience and has left my father not being able to hear for almost two months. I would never recommend your services after this experience. The hearing aids are now sitting on his dresser not working.
Filed by Weldon E M.
Reply from Buyhearingaid· Oct 21, 2026
We are sorry to hear that you are dissatisfied with your experience. However, we would like to clarify that the replacement hearing aids were dispatched promptly upon receipt from the manufacturer. We have also provided the services and support that were promised as part of our commitment to our customers. We understand the frustration caused by the technical issues, and we regret the inconvenience this situation has caused. At the same time, we believe it would have been fairer to contact us directly to discuss your concerns and give us an opportunity to address them before posting this review. We remain committed to providing customer support and resolving issues as effectively as possible. We would appreciate the opportunity to discuss this matter with you directly and work toward a satisfactory resolution.