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Outstanding
279 reviews on file
Carpet One By HenryChoose a row to list only the reviews with that rating.
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Particulars
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Register summary for Carpet One By Henry (carpetonebyhenry.
Same department
The docket
279 published reviews on file
Filed
Carpet One by Henry helped me choose the perfect flooring for my home and guided me through the installation with care and professionalism. From the moment I visited the showroom to the final installation, everything went smoothly and the staff was friendly and knowledgeable. The finished floors look beautiful and I am very happy with the results. I would confidently recommend them to anyone looking for quality flooring.
Filed by Sweety G.
Filed
I've just received my order of 5 carpets. So easy to install and quality is good.
Filed by Mervin C.
Reply from Carpet One By Henry· Sep 9, 2022
Mervin ~ Thank you for the review.
Filed
If I could leave less than a star, I would. Laurie Newcomb wanted to expand her role and design my project. I had already gone with another designer. She measured my tile needs incorrect and now won't take back what she ordered in error and wants me to pay 1/2 the cost of my original order. She dropped off unordered grout and sealant that was NOT ORDERED and not what I wanted with the design aesthetic. I would go with anyone other than this group. Unprofessional. Incompetent.
Filed by Lisa B.
Reply from Carpet One By Henry· May 3, 2021
Lisa ~ I am so sorry to hear about this. Our Winston Salem store manager, Ryan Scott, is looking into what has happened and will be calling you before the end of the day. He believes that your installer had given us some incorrect measurements, however, we want to be certain what has transpired so we can get this resolved for you. The team at Carpet One By Henry
Filed
Carpet One by Henry has been getting my business since they carpeted our custom built home in 1984. I always go back to them for my carpet needs as they have such great carpet selections and service. I’m working with Travis at the present and he couldn’t be nicer.
Filed by Marilyn A.
Reply from Carpet One By Henry· Aug 16, 2020
Marilyn ~ Thank you so very much for the 5-star review. I will be happy to give Travis the feedback. We really appreciate you being a loyal customer for the past 20 years. We hope you enjoy your new flooring. The team at Carpet One By Henry
Filed
Travis is the absolute best! We’ve now bought three rugs with his help. They only place to get high quality, custom wool rugs at great prices. The delivery and installation was smooth and fast. We will never buy rugs anywhere else!!!!
Filed by Anna
Reply from Carpet One By Henry· Feb 17, 2020
Thank you Anna for the great review. Travis is a great Account Executive to work with. He understands our product line and is able to answer questions customers might have. We thank you for your feedback and for your rug purchases. The Team at Carpet One By Henry
Filed
Our experience with our floor installation was very positive and professional.
Filed by Mary S.
Reply from Carpet One By Henry· Dec 13, 2019
Mary ~ Thank you so very much for the 5-star review. We appreciate your time sending us this feedback because it is so important to us. Our business was built on professionalism and attention to installation detail. Therefore, those 2 qualities are critical to our business today. Thank you again for your feedback & your business. Enjoy your new floors and your holidays. The team at Carpet One By Henry
Filed
Great customer service and workmanship. We have truly enjoyed working with Carpet One By Henry. Everyone who worked with us was very professional and friendly.
Filed by FIELDS, EDWARD & V.
Reply from Carpet One By Henry· Aug 27, 2019
Thank you so much for this review. We try so hard to ensure our customers have great experiences when they visit our showrooms and when our installers visit their homes. In fact, Henry Scott, our owner built this business based on his reputation for tremendous customer service. Today, we have customers' experience as one of our measures of success. That is why reviews like these are so important. We appreciate your business. We hope you enjoy your new floor. The team at Carpet One By Henry
Filed
Awesome people to work with! They have a great selection of carpets and their installers are polite, professional and above all, tidy!
Filed by Julie
Reply from Carpet One By Henry· Aug 16, 2019
Julie ~ Thank you so very much for the 5-star review. We appreciate your comments. Without customers like yourself, we would never know how we are doing. Henry Scott, our President/Owner started this business over 42 years ago and is meticulous about our installations and customer service. We strive so very hard to uphold his great reputation so we really need feedback. Thank you again for your business and these great comments. Enjoy your weekend. The Team at Carpet One By Henry
