Rug Source OnlineReviews on record for rugsourceonline.com

I need to return the rug, but the website won’t allow you to create a return online and I can’t get a hold of anyone at the company.

I ordered a “new” 8x10 wool rug from Rugsource. The rug arrived quickly and was well packed. However, once opened the rug didn’t seem new. The borders appeared stained perhaps by having been stored in a damp environment over a long period, with some areas looking dirty gray rather than light blue ..as represented in the photos online. Center field had areas along where it had folded were also discolored. The company offered a refund for the rug but not the pad nor the insurance which I had opted out of but was charged for anyway.

We just bought our 2nd rug from Rug Source and love it as much as the first one we purchased. Was well packaged, shipped quickly, arrived when promised, and looks great. Will be buying more when they have restocked,

The rug is beautiful and shipping was fast. However, it has way more damage than noted on their website. I purchased a 30 year old Persian rug so didn't expect it to be perfect, but at least take pictures of the damage so people know what they are buying. It also arrived with an incredibly musty smell. Like it had been sitting in an old warehouse for decades. So now I have to pay $400 to have it cleaned since I don't want to go through the hassle of returning. I will not be repurchasing from Rug Source.

So far I've had two separate experiences where their rugs look great on their website, but once they arrive the colors look very different. As a photographer I understand that lighting conditions and camera white balance can vary, however the difference is quite stark to the point where I first thought they sent the wrong version by mistake. Additionally, their "New" rugs often arrive looking very dirty, particularly around the rug edges. Lighter colored borders or tassels look like they've been stained by dirty water in places. As other reviewers have commented, their rug pads also seem low quality. They leave a grey residue on your hands and have strong VOC odors. The rug pads aren't eligible for refunds.

Rugs are an okay value. They make their money on rug pads which are automatically added to each order. You cant return the pads for a refund. They say they are "custom sized" for the rug you purchase which is obvious BS considering there are only so many standard sizes of rugs. The pads SMELL like sewer gas and wont come out. Support would not refund 1 of 8 pads due to a smell that can't be removed.

The non skid pads smelled horrible. We gave them a few weeks to air out but the smell did not go away. We reached out to Rug Source for assistance. They refused to help. I would not recommend this company. Wasted hundreds of dollars.

I am giving a 5-star review even though our initial purchase had to be returned because we inadvertently selected the wrong color for our home color palette. Their free return policy, using Fed Ex, is outstanding and efficient. In all honesty, one would be foolish buying a rug elsewhere without first exploring Rug Source. Their inventory puts most competitors to shame and their website filters make window shopping a rewarding breeze. Most importantly, their prices are the best — by far, the quality of our hand knotted (120/sq in) was fine and they ship free via Fed Ex in one day.