The Costume ShopReviews on record for costume-shop.com

Worst experience i’be ever had. Ordered a small item from their website as it stated there was 1 left (face zip accessory). Paid for the item and went to collect (click and collect). When I arrived the staff said it was not ready as they were busy but it would be ready soon. I was left waiting 2 and a half hours sitting in my car in their carpark only to then receive a phone call to say it was out of stock. I will never shop with them again, horrible service and I’m livid at being left 2 and a half hours sitting outside before staff bothered to inform me they had sold the item i had paid for to someone else.

This website was a complete joke. I ordered a size small Incredibles costume and was sent a 60’s hippie one not even my size. The tracking number I was originally sent was invalid and phone numbers on the website don’t work so I truly thought I was scammed. I was able to send an email that was a long shot I’d get a response to but luckily this worker Paul responded and was able to get me a refund immediately. Paul needs a raise for sure. But this website needs to do better.

Paul was very helpful and fast to respond to my inquiry. Great service!

I needed a costume for my son’s school presentation and I was so happy to have found it at The Costume Shop. The costume shipped quickly. Autumn was responsive and quickly provided a response to my question. Excellent customer service is hard to come by these days! Thank you!

Autumn did a great job answering all my shipping questions. She was responsive and very helpful!

Autumn was very helpful in proactively communicating about a potential delay, which turned out to be not a delay after all, but I really appreciated the communication. Good customer service.

Steeer well clear Customer service is a disgrace My daughter went in for a last minute costume not realising it was click and collect only and was ridiculed for coming in expecting it to be a normal shop A lady behind the counter treated her disgracefully even while my daughter continued to be polite and apologetic and sent her away saying it would be ready when it's ready Horrible experience Won't be going back!

Paul responded to my email very quickly. I had an address change and they changed it, no questions asked.