UrbanheerReviews on record for urbanheer.com

Good quality velvet blazer with nice fit! Got many compliments. My daughter looked fabulous!

good service, and good quality.

Fast shipping and product just as described, love my purse!!

They are scammers. I ordered an Emporio Armani bag to Sarasota, FL, and they provided a fake DHL tracking number that was delivered to their own address in Washington. Do not buy here, it's a fraud." UPDATE (OCTOBER 2026): After posting this review, UrbanHeer quickly contacted me via phone and WhatsApp promising a solution. They provided a new UPS tracking number (1Z7586VA0393167...), claiming they were reshipping the item. However, it was just another scam tactic. The tracking has been frozen for days on "Label Created / Date Pending." They never actually handed the package to UPS. They only created a ghost label to manipulate me into dropping my bank dispute and deleting this review. Fortunately, Capital One is already protecting my money. Do not fall for their promises; they are professional scammers.

I had to return my item because it was too large, but the return process went smoothly and getting my full refund also went smoothly and quickly. The customer service was amazing! I will definitely be looking to purchase from this company in the near future.

Urbanheer is doing a great job with stylish designs, quality materials, and comfortable fits.

I really enjoy the jackets I purchased. I definitely will continue to do business with Urbanheer. The clothing quality is great and the customer service is supportive and positive.

I was unable to edit my previous review, so I posted this one. I ordered a men’s white linen-style shirt and pants outfit from Urbanheer for an upcoming all-white event. The order total was approximately $261. My experience started off poorly. After placing the order, I received an order confirmation but no shipping confirmation for an extended period. I called the customer service number multiple times and left voicemails. I also sent emails requesting an update. None of those attempts received a response. Because my event was approaching, I became concerned that the outfit would not arrive in time. After several unsuccessful attempts to contact the company, I posted a negative review describing my experience. Shortly afterward, Urbanheer contacted me by phone, email, and text message. The timing made it appear that the public review prompted the response. To Urbanheer’s credit, they then provided updates and the order was shipped. However, the package ultimately arrived after my event, so I was fortunate that I had already purchased a backup outfit from another retailer. When the outfit arrived, I was disappointed with the product itself. I’m 6’0” and approximately 185 pounds and ordered a size Large. The shirt fit too tightly across the chest for what was advertised as a relaxed, resort-style linen outfit. The pants were also much boxier than expected, with little to no taper through the leg or ankle. The overall silhouette did not match the appearance presented in the marketing photos. The material was thinner than I expected and did not feel particularly premium. While I wouldn’t describe it as poor quality, it did not justify the price point for me. I decided to initiate a return. The return process was actually much smoother than I expected based on my earlier customer service experience. Urbanheer approved the return request within roughly 24 hours and provided a prepaid return label. I shipped the package back via FedEx. After the return was delivered, Urbanheer processed the refund for the full amount. The refund appeared as a pending credit on my credit card shortly thereafter. Urbanheer did ship the product, accepted the return, and processed a full refund. In the end, they honored their obligations as a retailer. However, I found the customer experience lacking. Communication before shipment was poor, and I was unable to get a response through normal customer service channels until after posting a public review. The product itself also did not meet my expectations in terms of fit, styling, or material quality. Urbanheer ultimately did the right thing and honored the return, which is why I cannot justify a very low rating. However, the communication issues and disappointing fit mean I would personally choose a more established retailer in the future.