CycrownReviews on record for cycrown.com

What made my experience great was the customer service. After I initially made my purchase online. I decided I wanted the nomad pro instead. So i called the number on the website. That went to Aventon, and said it wasn’t set up. The other number that’s shown on social media nobody answered. So I was pretty frustrated! Pissed really. Because I was trying to get ahold of someone to change my order before it shipped. So I start thinking WTF the money went through my account already, bike hasn’t shipped and I can’t even get ahold of anyone and the number goes to a different bike company? Well anyway I get a email the next day that says my bike is on its way. So through that email I meet Audrey who basically explained I could’ve exchanged bikes, but also assured me I would be happy with the urban x model that I ordered. She explained that there weren’t much differences other than the fat tires. But I appreciated her input and I felt confident I made the right choice. Anyway my bike arrived a couple days later and I put it together and took it for a cruise! And I’m stoked it so smooth! I love it! Thanks again and thanks Audrey!!

Such a great company to deal with. Responds quickly and overall a fantastic company i will be doing business again

I can honestly say say legit company. Best customer service I have had in a long time. I purchased the wrong cord. Reached out I ordered the correct charger. They refunded me an said keep the charger. I appreciate how fast they resolved issue. They were willing to exchange but I jumped the gun and purchased. They were great got my correct charger a works great!!!

Service impeccable personnel très compétents et gentis ,.Merci à toutes l'équipe plus entreprises canadienne.

Audrey provided exceptional support throughout the entire process, guiding me through every step with professionalism and care.

This company is great. I had an issue with the kickstand of my Cycrowne mini, and they responded to my email immediately, and sent a replacement in a week. They stand behind their product.

Although I do appreciate the response of my concerns, I do think it could be a more accurate way if it were a live person communicating realtime responses. Don’t like the short time they give in case you want to cancel. Overall I do like the bike. It’s very comfortable and easy to ride.

My customer service representative Audrey was awesome very helpful just a customer service rep that cares