Villy CustomReviews on record for villycustoms.com

I purchased my bike, George, on February 1st and received it rather quickly. As I removed that bubble wrap from the bottom bar of the frame, I noticed a large area of chipped paint. In the chip, the silver of the bike frame can be seen. I have not assembled to bike due to my disappointment. From February 5th to currently, I have sent several emails with pictures to my@villycustom and have not received any reply, called both phone numbers and left messages with no call backs. Yes, I have registered my bike and created a claim. I just want to talk to someone to address this issue. I love the bike, yet custom service for Villy is severely poor. Think twice before purchasing. It seems that I am stuck with a defected bike, and I'm angry about it!!!

-Great quality of bike -extremely customizable -amazing price point; a fully customized bike from Villy is more affordable than fellow well known brands of beach cruisers -wonderful customer service; a mistake was made in my order, and I was sent the wrong color tires. I reached out to them, and they immediately responded, giving me a partial refund and offered to send brand new tires! -very timely, mine came in roughly 2 weeks

my name is villy to so pls give me free bike

Love the color that I picked but overall the bike is low quality. Value is just not there will not recommend or buy another bike from Villy.

Custom price without the custom quality. I'm very upset and disappointed with this "custom" bike. There are many flaws in the paint on many pieces of this bike. I believe it's because Villy doesn't have the resources to keep up with their demand. This leads to a flawed product for a very high price. All of this exposed metal is going to also lead to rust which means this bike isn't going to last long. Powder coat has chipping issues when its under cured (meaning rush job). "The main reason for powder to peel or flake off the substrate is due to lack of adhesion between the powder and the substrate. ... Under curing is also another issue with peeling powder coat. Powder which is under cured lacks many of the mechanical properties of a cured powder." This is the case all over this bike for me and when brought to Villy's attension they said to use nail polish to cover the chips. Wouldn't be a big issue with what I saw initially but when looking more all over the bike, there are paint flaws everywhere. I'm sure more will pop up too as the bike is used. It hasn't even been used yet. Just now, I noticed the chain was very loose so I loosened the bolts on the back wheel to tighten the chain tension. When I retightened the bolts on the wheel the paint just chipped right off the frame and I didn't even tighten it all the way. While I have the bike up I noticed more paint issues on the forks near the front wheel and near the bolts on the front fork. This is just a sorry excuse for custom bike that's riding the coat tails of Shark Tank. Super disappointed.

Thanks Villy bikes!!! You guys are so personable on the phone. We now have 3 we love them so much!!! I don’t want to take Veronica outside. She’s just breath taking!! Love you guys!!!!

Horrible experience, I received my bike a month ago, pieces missing, paint peeling off, wrong size seat stem. I called 3 x and a email. Finally talked to Chris, he assured me all parts will ship 9-28, never happened, called again, talked to Chris waiting for guys in shipping to give him info. 3 calls later and no receipt of promised tracking email, today is 10-7-20 still no parts as promised. This company needs to get their act together I was going to buy my wife and kids a custom bike from Villy, NO WAY.!!

I purchased a custom bike for my wife as a Christmas gift and she could not wait to ride it. It brings a smile to our faces when we look at it so colorful it just makes you smile. We live in Chicagoland so we had to wait for a good weather day. The day came and as I watched my wife take off down the street all I could think was how no one else has the same one, she loves it. Quality built, great customer service and a joy to ride. I recommend Villy to anyone and they will not rest until you are completely satisfied especially Chris will make sure of it. I give them ten stars!