Dragon NoveltiesReviews on record for dragonnovelties.com

I pre-ordered a nendroid back in March from this company. The nendroid released, after a month of waiting for it to arrive I sent a message to the site staff. They replied back saying they were waiting for the shipment to come in. A few months have passed. I went on their site to find that they had canceled my preorder and didn't bother to email me to let me know it was canceled. Or, tell me why they canceled my preorder. Thanks for nothing. Now I'll have to go look for the nendroid on ebay.

The company itself was great, other than the delay from the factory that held the figure I was immediately notified and had super quick response times. They were super helpful and really kind people. Would recommend if you're looking for great customer service and an awesome selection of figures.

Fast shipping and well packaged

I'm going to state for the record,I do know there's delays, I work in distribution so I'm aware of such. I do however have a problem with this store and it's communication. Employees are disrespectful, smart asses, rude..just for me asking what was the progress of my preorder since they never seem to send out any updates on delays ....it started out good. I mean Sebastian called me about a description error on Shopify but after that....just down hill...hopefully can get my model soon since it was suppose to be here in Q1 it's nearly Q2 and still nothing;holding on..but I mean...they even charged me 225 and then secretly dropped the price to 197 for the preorder.. anyways after hopefully receiving model, I will be shopping somewhere else

Excellent service was a little skeptical at first didn't recognize the site but it turned out to be a really great experience

Figurine arrived on time in good condition. Online instructions on caring for collectables was appreciated.

They did very good, I'm definitely going back.

Great communication, very helpful staff