TextbookXReviews on record for textbookx.com

As I would hope most reviews on here I did work with support to get help but with my need for repeat interactions with still no final resolution, I wanted to warn people to cheaper and better responsive book sellers. Right off the bat, I was able to find cheaper small companies so there should be little issue in avoiding them especially when they didn't even send me my book. Here for those who want the TLDR early here is the bullets: I received an empty package. The support person explained to me how to locate a package. I got "escalated" to another team for getting an empty box. At which time they offered replace or refund (I took replace) Waited several more weeks, book still "pending shipment" Support says "oops, out of stock" I said refund They didn't refund Waited several weeks no refund. Wrote in, they admitted they had not refunded. The lead I spoke to refused to apologize and basically kept reframing this not as a series of failures with their system but just an out of stock they count control and not their job... And the Too long now: Literally, had they shown me some sign of being sorry and take full responsibility I would have considered occasional use but it was like they were already defending every bad descion to their boss in the email. Like why? If you are try to say it wasn't customer's support fault they were out of stock, you are right but why didn't they check inventory before they sent me a replacement and just do the refund? There were so many places where some one could have made it right with just the smallest effort but clearly they did not fully integrate their CRM into their inventory. But this is not the only systemic failing as a company. The whole story takes more time but highlights the consistent inability to use their tools to support the customer. When I first got my parcel it took me by surprise that I had no book. Not a scrap of paper, nothing but an empty parcel. This was my second order of the semester of which I thought would be many more as I had just started my phd and assumed I would need many more books and out of convince went with the linked seller my school listed. The website was a little harder to use than I would have liked but it had not been too much of note, thought one of my digital books I bought in the wrong length but wasn't concerned as I had also gotten the physical book and the digital was more for the class but it was not as clear as I would have liked. Use caution on the ebooks if after this you still shop with them. I still suggest ANYWHERE ELSE but you have every right to do as you please. I went online and it took me a while to even find where I could find the help center. The returns and refunds are not something they give an easy location to. There are also very few options in their help center so I picked "Item missing from bundle". I figured it was a bundle of one. I sent out the email and expect someone to help me with a refund or replacement. But alas on the first email of my journey they explained to me how if my package was missing I should look for it or something and closed out the ticket. So I had to send another email. So now I am just waiting. And then I had a reply! Could it be help? No, I have been sent to a supervisor for my missing book. Why do I need to be sent to a supervisor? This should be a simple "return or refund" but as the customer when I get an email that says "sending to a supervisor" on such a basic ask it tells me they have many people who just send out emails to tell people to check the bushes one more time and wait 4 more days. The support team is set up to distract, not help. So I wait a few more days and I finally hear back. And they ask if I want a return or refund. I did need the book and I figured despite these warning to give them one more try. They set up a new order. I then went back to my life. After 2 weeks I was surprised not to have my book. I went to the order and it was still pending. I emailed in and this time they told me "oops!" it's out of stock. So I asked them to refund me. The problem was they only canceled my replacement and never refunded me. So I wrote back in 2 weeks later. At which time I get a tier 3 "lead" who told me they just made my refund. At this point I have spent weeks on what should have been either a short back and forth over a few emails. But no, they kept closing out any each only did a partial job. The "supervisor" was clearly more defensive than he was apologetic. Blaming it on anything he could but not say it was the team or anything. He didn't even need to blame. A simple "Sorry for x and y and z! That is a lot! I will look into this and sorry again" but no... DO NOT BUY!!!! The systems they are using are not robust enough to ensure a good customer experience. The systems in place are defending them from false returns but any real issues will be made hard to resolve. This is predatory and harmful to consumers.

I ordered a physical copy of a microeconomic textbook. There was no problems with it when they sent it to me, and it was on time. However, when I returned it, they claimed that I had torn one of the pages. My book sat there on my shelf until the end of the semester when I used it for a reference graph on a page not even close to the one they claimed to be ripped. But it doesn't end there... The book was due around the end of May, and I had it in the mail with an estimated delivery of May 10. At the end of the month, they charged me a $30 extension fee, then IMMEDIATELY charged me $200 for a replacement fee. It had been sitting in their inventory for weeks, yet the lying theives charged me. Long story short, they lied about the condition of my book, charged me for an extension when they had it in their care, and have terrible customer service. I would recommend NEVER doing buisness here again.

SCAMMERS DO NOT RENT FROM THEM. They will give you the same return label for your books and then claim you never sent one of the books so they can charge you extra. They are thieves preying on broke college students. They should be investigated and shut down.

I ordered an e-book over the summer in preparation for Fall classes. Didn't pay much attention to the number of days before classes started. I ended up dropping the class. I was 7 days too late getting a refund and they won't let me give my access to someone else. Classes haven't even started yet. They get to keep the money, and still charge someone else, even though I could have given it to someone for free. Still going to try and give my pearson information to someone so they can use the book. Edit: they decided to give me an exception and gave me the refund.

If you are ordering E-Books, you will be okay. If you are purchasing physical books, be prepared for poor communication, no tracking, and fighting with client services if mistakes are made. They do not respond very timely, they do not offer much help pertaining to your order, and they tend to tell you multiple different things and change their answers. This is shockingly unprofessional.

If I can give a zero. I purchased an ebook for my class due to the lowest price online ( TextbookX.com ), this site, which is the child company of VitalSource. The URL they provided SSO to VitalSource site, and in the bookshelf shows a ebook but unable to access. I opened tickets to both companies, along with online chat, no one seems to know what's going on. Ultimately, I contacted my credit card company to resolve the issue. Both companies seem like a scam.

This company's practices are deeply unethical. I placed an order for my son's books on 8/12, most of which were digital copies. The one physical book I ordered showed as shipped on 8/14, but after waiting for 8 days and checking with my local post office, I discovered that it never left the company's warehouse and was never in USPS possession. I've tried to resolve this issue by messaging, emailing, and calling them six times. Each time, I'm met with customer service representatives who claim they lack the authority to issue a refund. When I requested to speak with someone who could help, I was promised a callback within 24 hours, which never materialized. This company's refusal to refund my money despite their clear mistake feels like theft. Buyers should be cautious when dealing with them.

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... they never sent it, only a receipt for purchase... its weeks into the class and even after writing them about it all I've received is an automated message saying they received my message ans someone will get to it someday... meanwhile ive had to purchase the book AGAIN through the module provider to stay current with my class. My only real recourse is to put a stop payment through with my bank. I'll never use textbookx again. Terrible, useless comp[any.