Epic GardeningReviews on record for epicgardening.com

They use FedEx. Good luck getting your order.

I love Epic on YouTube and wanted to support the channel so ordered from the store for the first time a month ago. It was a terrible experience and complete waste of my time. Ordering online is not a new phenomenon. It was such a simple order, I was shocked by how terrible the experience was. First, I was charged twice with two different amounts. I only ordered one thing. I reached out and got an email response that it was my card. What?! I've been using this card to order online for 3 years! BS. (BTW, it's their payment system!) Then they said one of the charges would 'drop off' - just wait a few days and check your bank. OK, but more work for me. This should have been a 5 minute ordering event and it's turning into a 3 day issue with me doing all the work! Then the wrong charge 'dropped off' and the higher charge remained. The amount I agreed to pay when I clicked "order" was the lower amount. Then they said that the tax had to be recalculated and that was the difference. Really? Are we in 2004? Is someone calculating tax by hand behind the scenes? C'mon, this is all automated. WTH is going on? When I asked for some kind of compensation refund as this was my first ordering experience and it was TERRIBLE, the response was to send me a $5 gift certificate for another order!!! Are you serious?! You call this CUSTOMER SERVICE? What a scam. Needless to say, I will order through James Prigioni's site (where this never happens) or just order on Amazon.

This is my second year of gardening based on the tips of Kevinator and the Jackque. I am a new gardener and just supplementing a family of 4. These guys and their team are so Epic for starting off fresh at new properties and doing what has been done, especially in the business environment of today. Kudos to you for what you both have built. Thank you for the knowledge you have given me on Youtube and more importantly your business helping to provide.

Doing business as Botanical Interests. Placed order 25 Jan 26. Shipped 2 Feb-7 days! I gave 3 stars: Price, variety and the fact that they didn't rip me off. First and last order for me.

Love this company and brand! Customer service was very helpful in helping us with an order inquiry. We also just love watching all the channels on YouTube. The transparency of everything and sincerity with delivering good products and information is what keeps me coming back.

Gina was so helpful in getting me the correct equipment! I had no clue but thank you so much you’ve been great 😊

I’d been dreaming of Birdie’s Beds for years and finally got 11 in total. Right out of the box, several had scratches from the factory. Within 3 months, the paint started bubbling, peeling, and rust formed. These beds are advertised as beautiful ultra-durable, built to last 20+ years, and made with high-quality Aluzinc to withstand all environmental conditions. In reality, the scratches exposed the metal, and the paint started to bubble, peel and rust when they came into contact with water. Customer service blamed my soil, mulch, fertilizer, water, and tools rather than acknowledging a defect. They mishandled my requests for resolution. First, they offered a touch-up paint kit, then a 20% refund. When I requested a full refund or replacement, they came back with 30 % which they did not refund in full as agreed and offered no apology. They even argued that they had refunded the full amount, and I had to provide documentation showing otherwise. Throughout, they kept repeating “Good news your beds integrity is intact and will last!” as if that made the situation better, when in reality it did not. When I requested a small gesture of a gift card for seeds to help bring joy back to my garden for the frustration, they deducted it from the refund instead. I’m disappointed after investing time, money, and trust. Others may have better experiences, but I wanted to share mine so potential buyers are aware. My beds will continue to corrode and are no longer the beautiful pride of my garden, I can only hope they last, but at some point they will become unsightly and need to be replaced before the advertised 20 years.

We are very disappointed in the quality of customer service of this company. We bought several raised garden beds from them. One of them was missing the raised bed bracing kit. For the love of God we could not get a hold of anyone in this company. All the links under the "Contact us" are dead. We have tried to email them several times, called and left voicemail several times. No one has ever gotten back to us. It is very frustrated and we regretted buying from this company. Never again.