Tuff ShedReviews on record for tuffshed.com

I purchased a Tuff Shed in June 2026 and the entire experience was misleading, unprofessional, and costly. I told the salesman the exact model and loft height I needed, and he confirmed it. He came to my home, acted like a contractor, gave instructions on insulation and drywall, told us which air conditioner to buy, and even offered to return to cut a hole for an extension cord. We relied on his guidance because he presented himself as an expert. The shed delivered did not match the loft height he confirmed, and the loft is completely unusable. Fixing it would require structural changes that would damage the interior work and interfere with the electrical installation I already paid for. The installation was sloppy. The crew left tools and materials behind, including items on the roof, and tried to leave without telling me when they would return to finish the job. I was told the installation would take two days, but it dragged on with poor communication. I attempted to resolve this with Tuff Shed. They offered $1,000 — but only if I signed a confidentiality agreement and waived all future claims. When I declined, they stopped responding. I spent over $10,000 on this project, and the shed is not usable for the purpose we clearly communicated from the beginning. I cannot recommend Tuff Shed.

The salesperson was excellent, the local installer was professional and efficient, and the shed appears to be good quality. Unfortunately, Tuff Shed’s post-sale customer service was extremely disappointing. Before painting had started, I asked to change the color and offered to provide the paint myself. For a 10x12 shed, Tuff Shed wanted $1,000 to change the color, or $750 if I supplied the paint. That is difficult to justify when painting was already included in the purchase. For comparison, two independent painters quoted me $900 and $1,000 to repaint the entire building, including paint and primer. I declined the change rather than pay what I consider an excessive and unreasonable fee. What should have been a five-star experience was significantly diminished by inflexible and disproportionate post-sale pricing.

As of 9/28/26, VERY disappointed in my experience with Mr. Bill Bushwaller (630.370.7978) out of the Lisle Office. I have what I thought would be a VERY small issue with my Tuff Shed structure that I had completed in the beginning of September '26. All it needs are some vents installed, a few weeks ago when we had that hot weather in the Chicago weather my shed interior was over 125 F, yesterday (9/27/26) when the outside temperature was barely 70 F, it was 96 F. 2 weeks ago when I spoke to Bill about the problem, said he would speak to someone from the main office........CRICKETS so far. The main purpose for this $30K shed was to store my blower/lawnmower, gasoline and my propane tanks for my grill/trailer that are stored in that structure, a quick google search, propane tanks should not be stored in a space where temps exceed 120 F. My wooden canoe will be cooked after one warm season. The structure itself is well built, the Customer Service is less than adequate.

I recently bought a shed from Tuff Shed through Home Depot and the purchase went badly almost immediately. The salesperson pushed and pushed me to buy, but after I did he was not very helpful. After my previous shed was demolished, I asked him to come inspect the site, but he said I should just send him pictures. From the pictures, he said the site looked fine and I didn't need to do anything. I also asked him to bring me color swatches, but he just sent pictures of those. When the shed builders came, they said they didn't have enough materials to level the shed and could they use the cinder blocks I had in my yard. I should have said no, but was caught off-guard and said okay. When they had built the frame and floor, I saw that the frame was at least a foot off the ground in the front and I tried asking if it would stay that way, but they pretty much ignored me and kept working. I figured they knew what they were doing so I went back inside. After they were done and the shed was still that high off the ground, I asked how I was supposed to get in it and was told "I don't know...get a ramp, get stairs...I don't know". So in essence, he just told me he really couldn't care less. After the builders left, and my boyfriend and I looked closer , we could see that not only were our cinder blocks used to level the shed, but the builders had taken anything in the yard they could find (pieces of slate, wood, and shingles) to level the shed and the three piles they put under the front of the shed all looked different as well. It looked completely unprofessional. I called the customer service number to complain the next day, and was happy when I got a call a few days later saying they would send someone to "re-do it" ASAP. When the man came out, he was given instructions to just replace the materials used to level the shed, but not to bring it down any lower. I expressed that I was unhappy with this as I would have leveled the ground before the shed was built had I been informed that it would be this high off the ground (my previous shed in the same spot had not been that way at all). He was the one person in the company who actually cared, and came back again to dig out the back of the shed, so the front could be lowered a good deal. It is much better now, but still a good six inches off the ground and needs a ramp in order to get a lawnmower in/out. So I tried calling the manager a couple of times to ask for a ramp at no charge since they had not done this installation right at all, but he never answered or returned my calls. I then called the customer service number again to ask the same thing and was told I would hear back in a few days. I received a text, not even a phone call, a couple of days later saying that they would not give me a ramp at no charge, but I was welcome to purchase a pair of ramps for $349. I told them I would never purchase anything from them again after this. So Tuff Shed is the kind of company that thinks $349 is worth more than keeping a customer happy after their employees totally mishandled the customers' shed installation. Be wary of doing business with them.

The door is so heavy the hinges bent and pulled out after two years.

I purchased a 12' x 12' Premier Pro Tall Ranch from Tuff Shed for over $10,000 because I expected professional installation and strong warranty support. Unfortunately, the experience was frustrating from production through service. Installation was delayed due to a reported truck issue, then set back again when the crew had incorrect materials. After completion, I found visible wall/roof gaps, door fitment problems, protruding fasteners, missed paint/trim, questionable shimming/supports, and a roof/wall connector that had been left completely unfastened until I noticed it during the walkthrough. I stopped my interior work and opened a warranty claim. Tuff Shed initially scheduled service for the “gaps,” but I made clear in writing that I wanted the shell inspected, not simply caulked. I later spoke with George at the factory, who initially agreed my concerns about the wall gaps were valid. When installers returned, however, they showed me their work order only listed “replace door.” They said the wall gaps were a factory issue, not theirs, and called George. I was then told there was nothing more they could do, and more caulk was applied. Tuff Shed had also texted me that the “Door needs to be replaced looks warped” and that the original installer needed to “correct everything.” The door was ultimately not replaced. Instead, because the lower door-pin hole had originally been drilled in the wrong location, another hole was drilled directly beside it and the original hole was left in place. Some items were addressed, but for a premium-priced new shed I should not have had to act as the customer, quality inspector, warranty coordinator, and intermediary between the factory and installers. The shed design itself is good, but based on the installation quality control and warranty experience, I cannot recommend Tuff Shed.

Ron, Hayden, and their crew did a fantastic job on our shed. It only took them five hours. They were professional and courteous. I highly recommend them. Shuler G.

The sales man pushed me to order and then I had to fight with my city about the foundation and they said they would help but I ended up doing it all and the salesmen even told me a gravel foundation would good as they had worked with the city of columbia before but that was false info as I need a concrete foundation that cost me alot and then they called off delivery on the first day scheduled and had to wait another 10 days to get it delivered and was told they tied them down and the delivery guy said they do not so I tried getting ahold of the saleman a few times, no answer but the delivery gal said he would be calling me but never did. I would not recommend buying one of their sheds at all. I had to tie it down myself before the city would approve. Another business telling lies and taking advantage of a female senior citizen.