Forever StudiosReviews on record for foreverstudios.com

I am extremely disappointed with my experience with Forever Studios. I paid for the “Forever Gold HD” and “Exclusive HDR Upscaling” add‑on for 16 film reels. After receiving the final videos, it was immediately clear that the HDR enhancement did not work — many reels were very dark with no visible improvement. After researching the issue, I learned that HDR enhancement is not technically possible on underexposed film reels. Older film does not contain the dynamic‑range data required for HDR, and no software can create detail that was never captured. In other words, the HDR upgrade they sold me cannot function on this type of material. Because of this, I contacted Forever Studios to request a refund for the HDR charge. Below is the exact timeline of communication: My initial message to Forever Studios: I explained that HDR upscaling cannot work on underexposed film, that the results were extremely dark, and that the service they sold me was technically impossible. I requested a refund of $85.60 (the HDR charge for all 16 reels). Their response: “We’ve shared your message with our Project Manager and Owner… We will follow up with you as soon as possible.” No explanation. No answer. No timeline. Just a stall. My follow‑up: “It’s pretty straightforward — film reels can’t accommodate this, so the upsell was inappropriate.” No response. My next follow‑up: “Hello, I have asked several times for a direct answer and have not received one. HDR enhancement is not technically compatible with the type of film reels I submitted. Selling an upgrade that cannot function on this material is an inappropriate upsell. I am requesting a refund of $85.60 for the HDR charge. Please process this refund or provide a clear confirmation of when it will be issued.” Still no response. Phone call: I called and was told they would “follow up with the technicians to see what went wrong.” Nothing “went wrong” — HDR enhancement simply cannot be applied to this type of film. They have not followed up since. Summary: • They sold me an enhancement that is not technically possible for film reels. • I provided detailed explanations and multiple follow‑ups. • They acknowledged my messages but never provided a real answer. • They have ignored my refund request entirely, and it is only for the additional $5.00 + tax per reel ($85.60 total). This is not acceptable customer service, and it is misleading to sell an HDR enhancement for material that cannot support it. I hope this review helps others avoid the same experience.

I cannot recommend Forever Studios highly enough. I’ve already shared their name with several people who were hesitant about trusting someone else with their cherished memories. In fact, I recently recommended them to my boss, who had been putting off transferring her movies to a flash drive due to her fear of something happening to her precious memories that cannot be replaced. My experience with Forever Studios was seamless from start to finish. After placing my order online, I received the packing box and labels within just a few days. The instructions for labeling my reels were clear and easy to follow. I dropped everything off at UPS, received a tracking number, and the process was underway. About a week later, I received a call from their team informing me that several of the boxes I had sent were empty. I hadn’t realized that some of those reels had already been transferred years ago. They proactively let me know and issued a refund for those empty reels—totaling $235. I truly appreciated their honesty, as I would not have known otherwise. While the estimated turnaround time was 6 to 8 weeks, I received my flash drive in just about 3 weeks. The entire experience was professional, efficient, and exceeded my expectations. I am extremely pleased with the final product. After spending considerable time researching companies that offer this service at a reasonable cost, I found Forever Studios to be both the most affordable and highly rated—and I’m so glad I chose them. Thank you to everyone at Forever Studios. I am genuinely grateful and will continue recommending your services to others.

I made an online order on 01/19/2026 for transferring one VHS tape into digital file (I even paid extra $5 for gold enhancement). It took more than two weeks to receive and return the shipping box from and back to Foreverstudios (02/03). I waited for another 18 days (02/21) before receiving the finished by downloading from the cloud. Despite the long waiting, the result of the tape transfer is horrible: a blue screen appears every 5-10 seconds that makes the video unwatchable. After receiving my tape back from Foreverstudios, I brought it to a local shop to check if it is my VHS tape at fault, but it's not. The tape plays fine and video/sound quality is pretty good, so I let the shop to do the digital transfer for me. I received the digital transferred file within a week and the quality is more than satisfactory. The new file is 5 giga bytes in size, while the one did by Foreverstudios is a little more than 1 gigabytes. I made a formal complaint to Foreverstudios and asked for a refund, but got no response. I'm really disappointed with Foreverstudios, wasting time and monry.

I can't recommend Forever Studios enough. The professionalism and care they put into my request was beyond my imagination. I started with wanting to transfer a 8 mm video to digital as a surprise for my sister. I was very nervous about giving it to anyone because this video was priceless because it was of her son who passed away and I couldn't let anything happen to it. After speaking to Stan and Gaby, my fears were put to ease. They walked me right through the process. So, I thought well if they can do that can they help me with a picture of my younger sister and I that was taken at the fair in the early 70's that got water damage to it. I sent them a copy of the original, a copy of the button that also had the picture and I sent them an AI version from Gemini. They restored the picture to the exact original. I order a printed copy and I will surprise that sister with that photo. Now, I am on a roll. So, while on the phone with Gaby, I presented her with the impossible. My sister (the first one in this review) had a graduation picture that was lost. She posted that picture on Facebook. I downloaded that picture to my phone and sent it to Gaby and asked if they could restore it. What makes it impossible, the picture had 3 wallet size pictures in 3 of the corners of the frame that covered some of the graduation picture. They were able to restore it with no problem. They also took one of the wallet size pictures that was the cap and grown picture and created a 8x10 for me. I was simply amazed at how they were able to tears to my eyes. I wish I could post pictures of the before and after because this review doesn't do them justice on what they can do. I will always refer them and go back for any other needs I may have. Thank you Forever Studios.

After giving Forever Studios several important projects and pieces of our family history, my experience has been just wonderful. Any questions or concerns I had were answered and taken care off immediately. My special requests were all handled and they even went ABOVE & BEYOND, I was reached out to personally by senior staff like their General Manager and even the CEO which really tells me this company cares about the customer experience and getting it done right. Highly recommend!

Esta compañía es muy buena. Muy profesional y atenta al servicio al cliente. Recientemente restaure unas video cintas antiguas VHS, y tanto la gestión de pickup como el proceso de seguimiento del tratamiento del proyecto, así como la atención de los representantes y finalmente la entrega del resultado, fueron de 100% calidad y 5 estrellas.

After 44 years of marriage, I wished to surprise my wife (Sally) with an astonishing anniversary gift. It was not to be another household item, a trip, piece of jewelry, or even a new car. I wanted to create a moment that would spontaneously replay her life’s most precious memories. Searching through storage, I came across an old faded and tattered photo. It was her mom, who passed a decade ago. Their bond was so inseparable, we frequently rehash many precious moments. Ah ha, an idea. What if this old photo could be brought back to life. This is when I discovered Forever Studios. I shared the photo and my desires with them. Sally’s gift, absent of her awareness, was now in progress. I started with an idea; Forever Studios then performed magic that exceeded my expectations. Presenting the restored and modified photo to Sally was truly an emotional moment. We were both overwhelmed with sentiments. While it did not bring her mom back, one would have thought so. Forever Studios created a gift that my wife will cherish for life.

Forever Studios is a company that really seems to care a lot about their customers. It's amazing to get a good product and good customer service in the same place these days when it feels like everyone is trying to rip you off. I've used them for a tape project, a photo restoration of my relatives from Italy, and for printing some photography work I did. In each case the work was excellent. I have some artwork that I've been working on lately, and I wonder what they might be able to do with that? Anyway, I really love Forever Studios.