High Point ScientificReviews on record for highpointscientific.com

I recently made a purchase on High Point Scientific. Their customer service is very prompt and helpful. Katy was able to get my shipment sorted out very quickly. Their website is also pretty nice. Overall I would recommend to anyone looking to buy gear.

You get what you buy, most of my shipping woes aren't their fault so I wont mention them. My main issue for the lower score is that you can't trust their website. User reviews are very important when it comes to some of this really expensive stuff, you want to know if you should expect any problems. Well, DONT TRUST the reviews on their house brand "Apertura" products. They curate their reviews. I've had reviews just get filtered out because I pointed out something I really didn't care for about my purchase. Also, if you have a question about a product, like there's something in the photos unrelated to what's for sale but essential to even use it, like a specific adapter.. they will filter that question out too so no one will see it to answer. I find this sort of moderation (manipulation, really) and boosted review score to be pretty egregious in this day and age. Shame on you HPS. If your product has a problem, people deserve to know. Notice that most of them are like 4.9 star average review? Well now you know why.

I ordered a Seestar S50 from High Point Scientific and received it within a few days. Ordering was easy. I will definitely buy more products through High Point before going through Amazon.

I bought a SeeStar s50 from these guys and it was such a smooth, stress free experience. The telescope arrived sooner than expected. After using the telescope for a few weeks, I decided 7needed a taller tripod for the telescope. I went to High Points site and chatted up Dave B on the site. After answering some questions, he helped me choose a tripod. Unfortunately, it was on backorder but the order went smoothly, thanks Dave. I'm waiting patiently. Thanks, Dave and High Point.

Excellent service so far!

Avoid. Just Avoid.

Ordered multiple items from them in the last two years including a new Celestron CGX mount, extra counter weight, mount power supply, new qhy5III174 guide camera, asi air plus, zwo 183MCPro and multiple adapters to make all these cameras play together with my moonlight focuser. Purchases were staggered over a period of months for budget reasons but they always delivered as promised. Occasional back ordered items were advertised out of stock and delivered within days of the promised date. They were able to find an adapter I couldn’t get elsewhere. Product advise and after market support has been FAR better than any other astronomy retailer. No one’s perfect—do your homework, at least enough to ask smart questions and understand what their experts are advising you. Astronomy equipment is complicated. It isn’t rocket science but it’s close. I’m an intermediate user but still find I can get confused looking at specs for new equipment. High Point has been willing to walk me through the details so I can make informed choices. Not all are willing to do this.

On March 18, 2024 I ordered a William Optics RedCat 51 Gen 2 f/4.9 APO Refractor Telescope - Upgraded Version, from High Point Scientific. It arrived several days later via UPS in apparently good shape. I immediately unpacked the telescope and was quite pleased at the condition. I put it back without any other inspection or trial. My wife and I left on April 10, 2024, for a 2-½ month road trip through Idaho, Montana, North and South Dakota, Minnesota, Iowa, Missouri, Oklahoma, Kansas, Nebraska and Wyoming. I was hoping to find dark, clear skies along the trip to try out my new RedCat 51. Unfortunately, things didn’t work out very well. I had the foresight to try the telescope and my Canon EOS 4D DSLR camera during daylight hours. Nothing at all seemed to work as expected. The condition of the telescope left me wondering if I had accidently been sent a customer returned telescope or maybe a factory second. I never did get to use the telescope. I have contacted High Point Scientific only to be told by customer service rep Vincent that the problems that I have encountered are typical with William Optics products. I asked about the torn foam and Vincent said that they see that all of the time with William Optics products. I asked Vincent about the scratches and chipped anodization and he said that those problems happen all of the time and that "This is the quality we have come to expect from William Optics." I asked if the telescope could possibly be a customer return and he said that shipping me a customer return would have been impossible. He claimed that the telescope that I received was 100% new but of typical low quality from William Optics. Apparently Vincent from High Point Scientific has no problem telling customers that William Optics products are of low quality. I bought my RedCat 51 under the opinion that William Optics products were top of the line and of superior quality. I have spent over $800.00 (US) on a telescope that doesn't work and High Point Scientific (the seller) has told me that it's not their problem. They offered no solution whatsoever.