Morimoto LightingReviews on record for morimotohid.com

I posted a review on March 16 about condensation forming on one of the tail lights from day one installation. On March 23 I received a reply from the company saying that they apologize and someone would reach out to me shortly to send me a replacement. Fast forward seven months and I haven’t heard a word. The condensation is now getting worse and I will be swapping back out to the factory tail lights this week. Although they are a beautiful set of tail lights, they do not function properly. I guess I’m going to have to eat the $900 spent on this project. The sad thing is this was the second set of tail lights because the first ones were bad as well. Can’t make this stuff up! On a positive note: the third brake light is working perfectly and looks great!

I purchased a Set of Morimoto XB headlights in August 18 2022 and I was having an problem with the the Led's going out also the coating on the headlights lenses were flaking/chipping and discoloring. Reached out to MoriMoto and they worked with me 100% and sent me a replacement pair on November 21st 2024. As i was very happy considering they are like 2k for a set of headlights. Now I am having same problem with the coating on the headligts cracking and looks like hell so Once again I reach out with pictures and I get this Back from them. Morimoto To: me · Wed, Aug 26 at 3:47 PM Message Body Hi there, The warranty coverage is based on the original purchase date and does not restart or extend when a replacement is provided. Since the headlights were originally purchased in February 2021, the warranty had expired in February 2026, so unfortunately, we are unable to provide a warranty replacement. I do apologize for the situation and any inconvenience caused. The only option that we are able to offer is a discount on a new set of headlights. Please let me know if you have any further questions, Brianna @ Support So before purchasing these headlights for 2k keep this in mind as I am very upset with this now. Also i drive the truck about 6-7000 miles a year if that so its hard to say its wear and tear. The healights were MoriMoto XB headlights for a Ford F250 Superduty. Thanks and hope noone else has this problem.

UPDATE. I originally posted a 1 star review because I had a bad experience with the headlights and the communication with the sales/troubleshooting team that resulted in me returning the product. I received a phone call yesterday from a manager that wanted to personally talk to me and apologize for the experience. He explained some things and got to hear my side as well. Best customer service I have received in a long time! I have come to the conclusion that I just got a bad set and should try again in the future as they are baddest looking lights on the planet. Thanks Anthony for taking the time to call me.

They supplied us with tail lights for a Ferrari F430 , they were beautiful!! We had trouble with the adapters and once we let them now they very quickly supplied us with new adapters, free of charge! Their customer service is superb, and we would recommend them to anyone else, despite being half way across the globe. Marcello Sales & Administrative Assistant Prestige Marques prestigemarques.co.za

Great product. Great customer service

I purchased the Morimoto smoked tail lights for my GR Supra. They were back ordered but was pleasantly surprised to receive them 3 weeks early! Their communication around shipping times was stellar and they answered all my questions quickly. I absolutely LOVE these taillights! Thank you Marimoto! Highly recommend!

I have both the Morimoto headlights and taillights, easy to install, look great and made my corvette look more sporty and the lights are very bright. Very satisfied

The 4Banger fog lights for my 4runner have been great, really light up the road and cover major blind spots the stock lights left. My wife and son just completed a 2500 mi road trip and the drivers side light mounting bracket broke. Reached out to customer support and they replaced it immediately. Awesome product with great support. Only concern is the molded plastic bracket seems a little weak at the mounting tabs since it broke on the trip, could have been road debris or a small animal strike though from driving the Alcan at night.