Park Central New YorkReviews on record for parkcentralny.com

Wow. Got a massive credit card bill over £800 for city tax and deposit. Asked a week ago for a detailed account of the charges. Only got back to me today and have been charged £500 for a smoking fee! I DO NOT smoke and have never smoke in my life! And we left the room spotless. Is this some kind of joke? It is not acceptable. This ridiculous and fraudulent bill is leaving me on financial hardship. Do not stay here. Especially if you’re not a smoker!!!! It’s complete fraud. Booking reference ZYVJM4

This is my 2nd time staying at park central hotel and it’s in the perfect spot not far from Times Square and Central Park. I found the staff to be very welcoming and friendly always said good morning and asked if I enjoyed my day, the rooms are spot on for New York very comfortable. I also find it very reassuring that at a certain time at night one 2 doors can be used and there is security all night. In all I love this hotel and would recommend it to everyone

Room size typical for NYC. In my budget. Staff did their job. Bathroom clean; rundown. Poor water pressure. Could not get extra washcloths. Lamp shades dirty and broken. Mattresses TERRIBLE; trouble for anyone with back problems. Pillows were odds and ends. Need light blocking curtains. No mini fridge in room. Overall, rooms need some TLC.

It was very hot in our room and we couldn’t seem to get the heater to go lower so we slept with the windows open. The TV didn’t work and we had no channels and we tried to use the Google Chromecast, but it never worked but the worst part was we couldn’t check out by the TV so I went to the front desk to check out and then I was hit with a $500 smoking fee when none of us smoked in the room. I’m the only person who does vape and I went downstairs a few times, but never in the room. I asked for a manager who was very dismissive and asked since the windows were always open Could something like that have drifted in or maybe the girls curling irons and they said no. I couldn’t stand there and argue because my daughter had a college tour I called from the car and I was told I could get a copy of the results from the smoke detector within one hour and if not, I would get a call back, three hours went by and I called back. I was told that Manager was unavailable and I would get a call and never did again. I called four hours after that asking for a copy of the receipt and to speak with the manager and was told she would call me back, but they would send me a receipt. I had them verify my email and I never got one. I’ve since googled this hotel and smoking fee and I see tons of reports of the exact same thing with people saying they never smoked and many of them weren’t even smokers. I don’t know if it’s extremely sensitive and it can pick up, smells off people’s clothes or how it even works, but they did very little to answer any of my questions and never called back multiple times when promised it really sounds like this is some type of scam and still waiting for a response days later.

I am extremely disappointed with my recent stay from January 30 through February 1. After checking out, I was charged an outrageous $565 smoking fee, despite the fact that neither I nor my guest smoked at any time during our stay. This charge is completely unfounded and unacceptable. We were respectful of the property and followed all hotel policies. To make matters worse, I have made multiple attempts to contact the hotel for clarification and resolution, yet I have received little to no assistance. The lack of response and accountability is very concerning. Charging guests such a significant fee without clear evidence and then failing to properly address the dispute raises serious questions about the hotel’s business practices. At this point, I will be escalating this matter by filing a complaint with the Better Business Bureau and exploring further options to dispute this charge. I would strongly advise future guests to review their final bill carefully and be aware of potential unjust charges. Until this issue is resolved, I cannot recommend staying at this property.

Very bad hygiene. When we first arrived the hotel room floor were as if concrete sandbags were rubbed in to the carpet didn’t feel comfortable to sleep or to even use the room and the shower as there was mould in corners and behind soap dispenser when we told the manager about this, she said that all the rooms were the same and that this wasn’t the hotel for us It had been very difficult with us paying through travel agent to move hotels we had to stay. was told this was a non-smoking hotel and any smoking or vaping , that you would be fined to do so on my second night there was a strong smell of weed on my floor. This went on for two nights. When using the hairdryer the electricity in the room had cut out when telling the manager about this she said ‘did you use the hairdryer? Yeah it does that.’ Explaining our stay to several managers leaving details and being told we would be contacted when back in the UK turns out I have been given fake emails and every time I called I had the phone ended on me would avoid to avoid disappointment.

Worst hotel experience. From an outdated rooms, tiny bathroom, bad service, TV channels that don't work, to dirty walls. The toilet paper holder was broken and roll kept falling. Housekeeping came to clean room and left 2 clean towels, after taking 4 used ones. We called the front desk 4 times to request the additional towels, and even after going to speak with the front manager, it still took over an hour to get clean towels. The room cleaning lady left a pair or dirty cleaning gloves on the floor of the room. The walls were dirty and more than half of the channels on the TV line up had no service. Find another option.

The hotel was nice and the location was great but our room had no hot water. We stayed there in December and the weather was freezing. It would have been nice to be able to take a warm shower. When we brought this to the hotel, management did not seem to care and were not accommodating at all. They refused a full and even partial refund.