Precor Home FitnessReviews on record for precorhomefitness.com

Would rate a 0 if I could! Absolutely horrible customer service, they are literal time wasters. There parts are 3x the price as there competitors, seriously been doing this for 8+ years I would know. Equipment engineered like dogwater, prone to breaking down. Stay away from this brand of equipment absolute trash. Matrix or Life fitness 100000000% better

Horrible customer service, its hard to communicate with their team and then to find out they dont have the part + they just wasted 20 minutes talking to them about the part they already know about. Would never recommend them!

Treadmill is 3 years old and broke. The setup was a nightmare with g&g fitness. Treadmill broke after 3 years of light use(about 4 miles a week). Deck broke...so now im waiting for the deck and motor to be shipped and g&g fitness to fix it. They have reschedule me so now its 2 months without a Treadmill. I will never buy another precor again

I ordered an FTS Glide (cable weight system) on December 20, 2025. It's been 4 full weeks, and the only communication I've received from the company was when I reached out 2 weeks ago. The customer service rep was snarky and said, "The email says 4 to 6 weeks." I'm STILL waiting for a shipping notification, let alone for the equipment to be installed. If you order online, be prepared to go through a few credit card cycles and pay the balance before the order even ships from the warehouse. Update 2/4/26: I'm still waiting for installation. The unit was finally shipped to the installer and arrived on 1/30/26, but the installer has not contacted me regarding installation.

DON'T BUY A PRECOR TREADMILL! We have a TRM 935 model and it broke down . We paid on 16th Sept 2021 about USD 1,500 for an IFT Drive Module with a 3-year warranty. On 25th Sept 2024 we called the local agent to inform them that the machine had broken down again. A technician came a few days later and the agent told us the warranty had expired and now they wanted USD 2,350 for the same part. It sounds like a scam to me or it's just a shit product ... USD 3,850 just to maintain a treadmill for 3 years?? The machine was used no more than 2 hours per week and had stayed idle for a few years. Before Precor, we had a Life Fitness treadmill for 15 years and had never spent a penny on it until we gave it away. This machine was regularly used for 3 hours per week.

We only have the best things to say about our experience - from start to finish, Jason from Precor was responsive and ensured that I was able to complete the purchase in a timely manner. Jason answered every question in detail and reassured us on our 10K+ investment in gear. Jason also coordinated the delivery with a personal touch that was pretty much seamless for us, which was well over our expectations. Throughout the purchasing process, I thought there would be more built in headaches with transporting a commercial piece of gym equipment to a residential space but Precor and Jason made it seamless. And that was miraculous - given we live in a city apartment where it is hard to coordinate these sorts of things. I would 10/10 recommend buying via Precor again, and we will be buying any gear via Precor, especially with Jason Mercado, in the future.

Precor chooses not to supply the materials needed to repair their machines. The machines may work well, but if they have problems, you have a very expensive paperweight. When contacted, they do not read your emails, do not listen to your conversation, and all in all do not care. I would NEVER advise anyone to purchase anything from this company.

I recently had a very disappointing encounter with Precor's customer support, and I feel compelled to share my experience. After purchasing a Precor treadmill, I encountered several issues with the machine within the first few weeks. Naturally, I reached out to Precor's customer support seeking assistance and resolution. However, the entire process turned out to be incredibly frustrating and unhelpful. Firstly, getting through to a representative was a hassle. The wait times on the phone were absurdly long, and when I finally did speak to someone, they seemed disinterested and rushed. It was clear that they were following a script and had little knowledge beyond that. Secondly, the support staff lacked competence. I was hoping to get some troubleshooting advice or even schedule a technician to come and inspect the treadmill, but all I received were generic and unhelpful responses. They seemed unable to comprehend the specific issues I was encountering, let alone provide meaningful solutions. Moreover, the follow-up was practically non-existent. I was promised a call-back to discuss further steps, but it never happened. I ended up having to chase them multiple times, each time having to re-explain my situation to a different representative. Lastly, when it came to addressing the warranty coverage for the repairs, I encountered more hurdles. Precor's warranty process was convoluted and seemed designed to discourage customers from actually utilizing it. I was made to jump through hoops and provide excessive documentation, only to be denied coverage in the end. Overall, my experience with Precor's customer support was frustrating and left a lot to be desired. For a company that prides itself on quality fitness equipment, their after-sales support was shockingly inadequate. Dealing with them felt like a chore rather than a service. I'm deeply dissatisfied and would caution anyone considering a Precor purchase to think twice, especially if they value responsive and effective customer support.