Yesoul FitnessReviews on record for yesoulfitness.com

This company has the worst customer service I’ve ever experienced, between not answering and going in circles over trying to find a solution. I ordered a bundle that included a stationary bike and a treadmill. The bike arrived, but the treadmill never did, so I contacted customer service. They told me the treadmill was out of stock and offered to let me wait or pay $150 to upgrade to the Pro. I checked their website and showed them that, because I purchased a bundle, the price difference should only be $100. They eventually agreed. Then I was told the Pro was also out of stock. My new options were to pay an additional $300 to upgrade to the Plus or receive a refund for just the treadmill. When I asked when the original treadmill would be available again, they told me it was being discontinued. So I purchased a bundle that included a treadmill they apparently can no longer provide, and now I’m being asked to pay more for an alternative or accept a partial refund. I’m really disappointed with this experience. I understand inventory issues happen, but I expected better customer service than repeatedly being offered more expensive upgrades instead of a reasonable resolution.

Good value for money. Easy to install.

🚨 YESOUL : ATTENTION AVANT DE COMMANDER ! Je souhaite alerter les consommateurs sur mon expérience particulièrement décevante avec la marque YESOUL. J’ai passé deux commandes : * Un tapis de course T5 Ultra * Un rameur R1M Plus Résultat : deux commandes encaissées, aucun produit livré ! Après de multiples relances, YESOUL m’annonce finalement une rupture de stock et un réapprovisionnement prévu à la mi-novembre 2026. ⚠️ ATTENTION ÉGALEMENT AUX FRAIS DE 9,98 € ! Je vous invite à vérifier attentivement les frais facturés lors de vos commandes et à demander des explications sur leur nature et leur justification. Face à cette situation, j’ai demandé le remboursement intégral de mes commandes, frais compris. Malgré mes démarches et mes relances, je n’ai toujours pas obtenu de solution satisfaisante. Comment une marque peut-elle encaisser des commandes, ne pas livrer les produits, facturer des frais et laisser ses clients multiplier les démarches pour récupérer leur argent ? Vendre sur Internet implique des responsabilités. Le respect des clients ne devrait pas être une option. Je partage cette expérience pour que les futurs acheteurs puissent commander en connaissance de cause. YESOUL, j’attends désormais des actes, pas de nouvelles promesses ! D’autres clients ont-ils rencontré les mêmes difficultés ? #YESOUL #AvisYESOUL #ServiceClient #Remboursement #DroitsDesConsommateurs #VenteEnLigne

On 15 October Yesoul support told me my G1M Plus bike would arrive in 3–5 days. The next day DX marked it as "delivered". Nobody was home and nothing was left. The bike never arrived. Yesoul promised me a Proof of Delivery, but I've had no photo and no signature. Instead, they told me to report it to the police myself and still haven't offered a replacement or refund. I've paid in full, and the company won't take responsibility. Honestly, it feels like being scammed. Avoid until they sort out their delivery and customer service. Update (21 Oct): Yesoul has replied here asking for my order number. They already have it: I've been emailing their support team about this order since 15 October, and two agents have promised me the Proof of Delivery from DX. I still haven't received it, nor a replacement or a refund. I'll update this review once they actually resolve

Signed up in April after buying the bike, and took out the subscription. I see payments coming out of the bank and didn’t think anything else about it. Then a few days ago they took 5 x $18.99 for October. I have questioned it with them as payments have been going out. They said they made a admin error and was charging me the wrong amount due to a system removing a product / deal. So they are just taking the extra money they should have charged me on top of the $12.99 per month I have been paying. 😡😡 Not happy. No warning ⚠️ about taking the extra money just took it. A compete scam. This is their mistake, they took the wrong amount not me.

We have been extremely satisfied with out Yesoul Fitness Bike. The bike is high quality and was so easy to put together. I did a lot of research before choosing which bike to go with and am so happy we went with Yesoul. And to to top it all of there customer service is top tier and super fast response time. Never waited longer than 24 hours for personal response.

I purchased the TS3 treadmill, the spin bike & the rowing machine. I am happy with all three machines so far. I have an issue with a faulty jack for the screen which is currently being addressed. The support line is very efficient in dealing with any issues as they arise. So far I am happy with my purchases. John...Ireland.

I just received my Yesoul bike and I’m very excited to start using it regularly. Instructions were a little difficult to understand but I watched the video as well. The speakers sound loud. Seems very sturdy and durable.