Sears PartsDirectReviews on record for searspartsdirect.com

Excellent parts selection, easy checkout, and very fast shipping.

Is Sears Parts Direct a scam? I ordered a part via the web, It was never delivered by promised date, and still has not shipped after 6 weeks. I Cannot get a refund even after multiple phone calls over the last month. I am always told refund should happen after 3 business days. It never does. Still waiting for them to say the order has been cancelled and the refund actually gets issued after phoning Sears Parts Direct support every week.

Ordered a part for a Craftsman gas blower on Sunday October 11, 2026. Website stated that I would have it by Wednesday October 14, 2026. It was supposedly coming from Tennessee. As I live in Georgia. On Tuesday October 13 I checked the tracking on the part and was amazed that it just left a location in Minnesota and now delivery was expected on Friday October 16! I just contacted customer service Wednesday October 14, and was tol Delivery has changed once again to Sunday October 18th! The whole reason for ordering the part was due to Sears Parts Direct stating that I would have the part on Wednesday! The part is needed for a job that takes place on Thursday October 15th! Apparently this is an ongoing issue with Sears Parts Direct and I can now understand why Sears went bankrupt! Very poorly ran business!

Ai robot order 2 parts instead of one - I canceled order and still have not received my refund for the taxes and shipping - never will I use them again - total rip off

I didn't expect overnight delivery, that was nice. Part fit perfect and works fine.

Site is absolutely 100% worthless when it comes to customer service. They now have no way to speak to a live agent & there AI is garbage in chat or by phone. I placed an order on September 29, 2026 & it was supposed to be delivered yesterday October 5, 2026 but the site still said preparing to ship. I tried everything possible to speak to the AI since they have no humans to speak with anywhere. I finally gave up & filed a claim against them through paypal. Obviously paypal has had to deal with many situations like this for sears because 5 minutes after I filed the claim they closed my case & immediately sent me a refund. Its a shame that a company is so cheap that they no longer care about the customers that actually support their company. Well they will never get any more support from this customer as I have permanently banned their site from any future purchases.

I ordered refrigerator seals but the refrigerator quit before I received the parts. No problem I thought, I sent back both parts without ever opening the box. I dropped off the parts to ups 9/4/26. They received the parts 9/14/26. It is now 9/30/2026 I have tried to contact them many times. All you get is AI chat. It says pending. Waiting for my refund!

Sears is always good about sending out the part that I need for my refrigerator. I need a filter ever year and they remind me when it's time to get a new one. Their delivery is prompt and the price is good.