The Tile ShopReviews on record for tileshop.com

The worst experience i have ever had. I was hired on a assistant manager and was lied to from day one. The staff is based on who ever they can hire. Not one person in the store besides myself had any experience in remodeling or construction let alone design. The claim to be a design studio but offer no design tools. You will get the same service at a home depot. They provide thier pros with up to 35percent off products and thier employees around 70percent. The prices are extremely inflated to cover the extensive cost of thier overhead. Employee turn over is just unbelievable as they will hire anyone to fill a seat. I would suggest anyone looking to buy from the tile shop to take your money elsewhere.

Mallory helped me choose tile for my shower in Sun City, AZ. From the first minute that I began working with her she was friendly, respectful and extremely helpful. Mallory gave me her undivided attention, showed me different tile combinations and gave me ideas for an accent wall. I left the store with tile for my AZ shower picked out. She ordered tile samples for me and promptly answered my text messages in the next few days. Mallory even contacted my contractor!! I was so stressed out when I first went in the store and I left so relieved and happy with the tile that Mallory helped me choose!! Thank you Mallory!!

Sandra Polo made shopping at The Tile Shop a wonderful experience. She was patient and professional while we searched for the perfect tile combination for our kitchen remodel. She had the exact wall paint color from a palette so we could compare and decide what would look best. On top of that, the system said it would take about 3 weeks to get our order and it arrived in less than a week. Our tile guy has started and it's going to look beautiful. We are very happy with our choices.

I order 17 boxes of tiles and one of the boxes had "down bath" written on it with different tape closing the box. I opened that box to find not only was it missing tiles, it also had two different kinds of tiles in it, along with some of the correct tiles. Because my tile that I had ordered was clearanced, I didn't want to shortchange my project with the missing and misc. tiles in my box. I called and spoke with a gentleman, I think his name was Mike, who listened to my issue and instantly jumped into action to fix things for me. I sent him pics of the box and tiles that were in it and he sent me new tiles that I had possession of just 4 days later. I could not be happier with the customer service I received.

Ease of ordering. Swift free delivery to the store and easy pick up.

My husband and I had a great experience at the Springfield Tile Shop. Jason Saravia was helpful, had great ideas, and listened to what I was looking for. He spent a couple of hours helping me select all the tiles and flooring for 2 bathrooms. He had great patience, and was very kind. I raccomand him if you have never done this before, he will help you through the whole process. The computer system the company has set up to show you virtual pictures of the selections a customer makes isn't very realistic. It was hard at times to picture what it would truly look like. Regardless Jason was really good at giving me ideas. Thank you.

Finally after an hour of looking and scratching my head, I decided on a tile that checked all the boxes. Sales person Jasmine had been so patient during it all.Checked on the tile in stock a couple of times. Then we moved to the grout. Again, after some time, it was decided which one worked. Friday a statment was printed out and I was to get back once I spoke with the contractor. Emails were exchanged for a Tuesday morning pickup. Once inside I paid the total, thanked Jasmine for her help and backed my truck up to the dock. After waiting a bit I went inside to learn that only one carton of tile was ,indeed, in stock and the grout was no longer stocked at all. Tile could come by Saturday and I should look at a different grout color. I cancelled the order. So many times, these days, you just don't feel like a customer any longer. We wait for service. Many times with inexperienced people. Interruptions have become common in stores. And well, cell phones and employees. So yes, I'm disappointed, a little pissed about it and no one cares but me. Unless you are going into a high priced location shopping, forget about being a valued customer.

As a builder for many years i will not send a customer here again this is a retail store over priced by 50 percent plus the quality is the same as my wholesale distributor Also their return policies very strict full boxes only In some boxes a towel are 3 to $400 a box so you are stuck with that material up to 10. 12 additional square feet that you are paying for that you don't need