Velocity MicroReviews on record for velocitymicro.com

Update: I received my computer back. VM decided to use a card in stock instead of waiting on the vendor to fill the warranty request. Tested my computer and it's working like a dream. It's what I was hoping for when I made my order. I just wish I didn't have to go through the repair period that was less than ideal. Computer 5 stars. Support/ communication, not so much. Original review below: If you send your brand-new computer in for repairs because they shipped you something that had issues within the first month, you've no guarantee of a worst-case time frame before you receive it back. It's been over two weeks since VM submitted an RMA for my video card. I've sent them my computer, and after asking for an update, I was informed "We are currently working with the manufacturer of your Video card on a solution or RMA. At this moment, no resolution has been made." Concerned, I asked if they have some kind of support plan/process/guard rail in place in regards to time, or are they unable to even say I'll get my computer back within the next month. They have since gone silent, not giving a response since I last posed the question on what is now 3 of their working days (they don't provide support over the weekend). I'm really regretting not seeking a refund when I first reported an issue (refunds only available within the first 30 days). Current support case 32902.

I bought this computer for video editing. At first I loved the computer. It was very fast and seemed very stable... until it started randomly crashing. I contacted support and they have been very helpful in their attempt to try and narrow down the problem. But almost 2 months later, the intermediate crashing continues. The most recent crash led to me losing hours of video editing and I am now nervous with the idea of starting a new editing project on this PC. At this point I would not recommend this computer. Update: After 10 weeks of corresponding with Velocity support, they finally agreed to recall the computer for repairs. Computer was returned at companies expense and repaired. I would now highly recommend Velocity Micro and would purchase again in the future. If you have issues with their product, remain vigilant with support and they will take care of you.

From: Velocity Micro Support Sent: Thursday, October 31, 2024 6:20 AM Subject: Laptop Battery Dead? Good Morning, Unfortunately, this is not information that I am able to provide as our laptop parts are all proprietary. Since the repair requires disassembly, the product will need to be sent in for one of our Velocity Micro repair technicians to work on. My procurement team responded to my request for a quote. A new battery for your model will be $174 with the $299 out-of-warranty fee, your total for repairs will be $473. Thanks Velocity Micro Support Team To: Velocity Micro Support Subject: Laptop Battery Dead? Interesting! Geek Squad can order that battery from New Egg for 90 bucks and install it for free. They also told me that with a laptop as powerful as mine, the battery would probably only last about 2 years anyway… so going your way would cost me at least another $473 in a couple of years! No thanks. I’m retired, so I don’t really have a need to use that laptop in conference rooms anymore. I decided to buy a battery from New Egg and wait until I have a need to use the laptop remotely… and then have Geek Squad install it for free. I’ll be sure to include this info in the review I’ll write for Geek Squad… maybe you guys too!

I honestly wish I could buy my car, home, or anything else from Michael Modica. He truly embraced the role of caring and looking out for the customer's best interests. After configuring a workstation that I assumed would be best for my projects, Michael kindly listened to our goals and then made recommended adjustments to our order, even though the changes reduced our purchase price by $2,000. His service and honesty are a rare experience! What a PRO!! Thank you, Michael!! Josh Covington was great too! Amazing team!!

We are super impressed with the workstation built for us. There is no way we could have gotten this performance for the price from a major brand and it would have taken a huge investment in our own time to build something like this ourselves. Going with Velocity Micro was definitely the right choice.

Order W878555 Awesome Experience They make buying a new computer exciting like it used to be. The staff was very responsive and helpful. The product that was received was amazing. I received a mid-low range Z25 AMD. I bought it for our main office computer. It is best operating Desktop that I have ever owned. The speed and functionality makes it a joy to operate. A restart of the computer takes about 40 seconds to a complete boot up. This is one of Velocity Micro's standard desktop computers. I cannot imagine the hotness of their upper line computers. It must be amazing. I would recommend to any that it is definitely worth the price to get a quality computer from Velocity Micro.

This is my 6th computer from Velocity Micro. This time I worked with Micheal to order my laptop. I needed a new one to use for the aviation classes that I teach. I have a more powerful laptop for home and general use, but keep a separate one for school. I’ve been using my first VM laptop which finally is ready for retirement. Michael was easy to work with and helped me pick an appropriate machine for this particular purpose. I bought my first VM machine in 06 and have had the best service and reliability with them. All of the sales people and support people have been amazing and always do great at helping me with selecting the right products and dealing with an issue, should one arise.

If you are thinking about buying a computer from Velocity, do it. I've had two Raptor Z55 desktops dating back 15+ years. Fast, smooth gaming, and reliable. My current Raptor Z55 is 6 1/2 years old and needed a power supply. Got it back, it now runs like almost new, and just about looks new. Great service department. Thanks again, Max, for doing such a great job.