VoiplyReviews on record for voiply.com

Setting up service options had a few hick-ups BUT they were responsive to resolve and followed through till everything was running correctly. There AI chat is pretty advanced and instead of just repeating unhelpful information, it automatically opens a ticket or sets up a call with a live agent.

Voiply is working fine, no problems receiving call, making calls and my messages are recorded too. I set up to use my previous message from previous company and it works perfectly. Biggest plus is lower cost! Glad we switched to Voiply! Nadine

I had trouble setting up my phone on Voiply. The technician, not AI, but a real person walked me through the process. He was extremely knowledgeable, personable and got me through it in a matter of minutes nd waited until I tested my phone to make sure it works. The service is great.

So many problems from outages for days at a time, unfriendly apps, unreliable service, calls being missed, messages not coming through, and horrible support.

Company is impossible to reach a live person with. Billings are high and when they misbill it is IMPOSSIBLE to reach a live person. Can't get past the AI assistance on three different numbers and chats and then no one calls me back. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!

Could Not PORT my number Blamed carrer. I contacted My carrier they said NO REQUESTS to port were recieved! Lot of AI help not people help! Their AI offered me 3 or 4 numbers I selected 1 Their AI said OK ITS YOURS! 5 Minutes later Get Email saying That Chosen number is NOT AVAILABLE !! :-() Then 2nd number chosen and they FAILED TO ACTIVATE IT Sooo again Call To THE Worst Customer Service EVER to ask for another fix!!! If This sounds Good to You Go For IT!! And Good Luck!!

They knew they needed to modify the settings on the ATA. They sent me one that couldn't be modified and now they expect me to send it back or they're going to charge me $50. They shouldn't have sent it to me in the first place. They knew I'd return it. [Edit] After leaving this message, they changed their return policy and refunded me all my money! They may be worth dealing with after all!

I have had Voiply service for over a year. I have had numerous issues with them and eventually they get resolved. However, when I signed up for the new service, my phones, both app and phone, started having major issues. Their customer service is not 24/7. They only have AI available so if your phones go out for any reason, usually its them, you cannot get a hold of anyone for help. Then is someone does actually call you back, they call you on the phone line that is not working and not the discussed call back number so nothing gets resolved. Voiply has reopend closed tickets and completely screwed up working phones. Again, not able to get fixed for hours, days and sometimes weeks. Voiply does not have reliable phone service. DO NOT USE