Ethan AllenReviews on record for ethanallen.com

This was our first purchase from Ethan Allen, and we are extremely disappointed with its customer service and our overall experience with the company. We purchased a custom-made bed frame and a foundation on May 4, 2026, at the Mission Valley store. For context, we're also expecting our new baby. The interior designer informed us that the bed should be ready for delivery within six to eight weeks. I figured that would give us plenty of time to prepare before the birth. Our original estimated delivery date was July 6, 2026—10 weeks after our purchase date. On July 10, we still had not heard from Ethan Allen, so I called and was told that the bed had been delayed because of the “Fourth of July holiday rush”—whatever that means. Then, on July 16, we were told that the bed had been shipped from the manufacturing facility and was on its way to the distribution center. However, on July 23, I was notified that the estimated delivery date had been moved to August 10. I later found out that our bed had not been shipped on July 16; it was not shipped until July 26. On July 29, the estimated delivery date was changed again, this time to August 17. This was the third time the delivery date had been changed, which was extremely disappointing and frustrating. On August 5, after repeatedly calling Ethan Allen, we were offered a loaner bed while we waited for ours to be delivered. I then had the most unpleasant exchange with the company’s delivery and scheduling team while arranging the loaner bed. They wanted us to pay even more money just to have the loaner bed and our foundation delivered. Since we had already paid 30% of the total amount, I did not feel comfortable making another payment of approximately $400 as we still did not know where our bed frame was, as no one seemed to have any tracking information for the furniture. The lady on the phone couldn't care less about my situation, and showed no effort at all to try to resolve the situation. When I called her back the second time, she even hung up on me immediately after I told her my name. Later, the interior designer from the store called me and told me that they'll waive the delivery fee for me and that I'll just have to pay off the remaining balance on the foundation, which I accepted. Finally, on August 20, Ethan Allen contacted us to say that the bed had been delivered to the distribution center. By this point, we were completely disappointed with the company and filed a complaint with corporate. They offered to waive the delivery fee and provide an additional $200 discount on the order. Alternatively, we could cancel the order, but they would keep our 30% deposit as a “restocking fee.” At that point, we felt that we had no choice but to accept the offer so that we could finally receive the bed. It then took them two days to send me a revised invoice reflecting the updated amount due. Our delivery is now scheduled for September 10. They said they'll call us two days in advance to give us a three-hour delivery window. We were also told that there would be a $100 rescheduling fee if we canceled within two days of the delivery date. Fortunately, they had the sense to let us know that we would not be charged the rescheduling fee. This has been the most ridiculous and unfortunate experience I have ever had with any company. Not only is Ethan Allen’s customer service horrible, but its internal communication is also extremely poor. If you are reading this and trying to decide between Ethan Allen and Bassett, go with Bassett. We purchased a non-custom couch from Bassett in July and received it within a week. They even sent us a very nice thank-you card with cleaning instructions for the couch.

i've been shopping with them for a while, but like there were hidden fees tacked on at checkout which is unacceptable for a company this size. Just a heads up for others.

I am settled into my new home at long last and feeling new home euphoria. And I owe most(!) of it to my dear advisor Kris Aman from Ethan Allen. Not only do I have several gorgeous well made furniture pieces and rugs from Ethan Allen, I was also fortunate enough to have Kris as a brilliant and trusted designer. I simply gave her a skeleton outline of my aesthetic leanings ("like modern renaissance") and her eye and imagination carried me through every custom home decision. And I can't tell you the number of times I needed hand holding through the process. She was right there! I thought I'd wear her out with my insecurities but she was as gracious as ever. And right! All my worries gor nothing. The house is gorgeous. I have so much to thank Ethan Allen and Kris for. I am truly in her debt for her consistent care and immense gifts as a designer.

I bought a new dining room set: A table with 8 chairs, A buffet table and large picture at the Palm Beach Gardens, Legacy Place, Florida location. Lidia Monti was a huge help with all of my selections. I cannot say enough good things about Lidia. She is always my go to designer. She is phenomenal.

Poor quality control, zero accountability, and still waiting for a resolution after 3+ months. We have been long-time Ethan Allen customers and have purchased a significant amount of furniture from them over the years. This is not a one-time transaction — we have invested considerably in this brand. That loyalty has clearly meant nothing to them. We purchased a dresser and shortly after receiving it, a blemish appeared on the top — clearly a finish defect. Ethan Allen sent someone to our home to inspect it, and rather than standing behind their product, they blamed us. A furniture finish does not spontaneously fail because of something a customer did. We know how to care for furniture. After pushing back, we agreed to purchase a replacement top — out of our own pocket — just to resolve the matter. That was in November. It is now February. We have made multiple follow-up calls. Not one has been returned. We still do not have the replacement top we paid for. This is not a customer service issue. This is a failure at every level — quality control, accountability, and basic professional courtesy. Ethan Allen markets itself as a premium furniture brand. Premium brands do not take your money and then go silent. If you are considering a purchase from Ethan Allen, go in with your eyes open. If anything goes wrong, do not expect them to make it right.

Purchased a very expensive dining room table a year ago and started noticing shiny marks appearing. In trying to rub them off with a damp sponge, finish came off. Ethan Allen relays it to "consumer error." The table is barely used and I had followed the Care Instructions on their website. When I made them aware of this, they also blamed my very expensive custom-made table pads. However, the long marks all over the table are a combination of straight-edged, jagged-edged, and some have tight loops. The thickness of the lines is thinner than the thickness of the pads that plus the patterns don't make sense the pads would be causing that added problem. As a 'courtesy,' they sent out their furniture guy who said to use Old English Lemon Oil, which Ethan Allen's explicitly told me not to do that. He was sent out again this time to spray the table with an alcohol-based solution and nothing changed when he wiped it off. Again he recommended using the lemon oil. Have been in contact with 3 furniture restorers; one said the finish failed but shouldn't have, another said he doesn't know why the finish failed, and the third said he didn't think it was the finish at all but that the stain wasn't fully dry when the finish was applied. In looking at the table pads, he said they were really high quality and wouldn't have caused the problems I'm having. He also told me the quality isn't the same as his mother's furniture that she's had for decades and instead is one step above Haverty's. Either way I'm stuck either purchasing a replacement table or paying to have someone refinish this table the right way for anywhere from $1,000-$2300. Didn't purchase their extended warranty plan because I've never had to do that with any furniture I've ever owned and with Ethan Allen, I didn't think I would have needed it. If you decide to pluck down money based on their reputation, better spend the extra hundreds for the extended warranty and hope that any issues that arise aren't brushed off as "consumer error."

Ethan Allen does not honor their extremely limited warranty policy. I purchased 2 very expensive leather chairs for my living room about two years ago. The leather on the sides and back of the chairs faded so badly that I have to now either purchase new chairs or have them reupholstered. I took one of the chairs to a European craftsman upholsterer and he told me the leather used was a highly sensitive to fading as well as absorbing dirt and I should have never purchased them. I am entirely sick about this because the two chairs cost over $5000 and of course Ethan Allen does not care. They entirely care only about the sale and making more money by selling furniture that does not hold up at all. It's really sickening and the company can't be trusted at all.

The, Ethan and Allen location in Shenandoah Texas needs to be revamped in their personnel. The sales person we dealt with was knowledgeable, kind, calm, but had absolutely no authority beyond writing up a ticket. Martin, the sales person told us it would be 4 to 6 weeks. It was over 90 days For products to be completely delivered. We were told if we purchased something and didn’t like it we could return it, but when I would try to cancel one item, which was less than 10% of the total order the manager, who was incredibly unprofessional, refused to allow me to cancel the order, even though They were outside of the oral agreement for delivery. In today’s competitive environment, there are other online retailers like Wayfair and others who can deliver in very short order with similar if not better quality and variety. After 20 years of buying furniture from this location, this family will no longer be purchasing anything from Ethan Allen’s locations. The corporate approach seems like they’re struggling to keep their doors open with this level of customer service. I don’t think we were being unreasonable. We just wanted to cancel one of the pieces which had not been delivered for over 90 days. This company just cost them a lifetime customer for furniture that cost less than $1000 on over a $12,000 order. If it’s going to take longer than 4 to 6 weeks as promised by the sales person and the manager over the phone, they shouldn’t be dismissive or redirect or play delayed tactic games so the order won’t be canceled.