Filed
I'm disgusted with express kitchens
I'm disgusted with express kitchens. This is my 3rd kitchen from them. I thought I would never use anyone else. I'm guessing it all fell apart after the old owner retired. I have to look at my new countertop and im disgusted how terrible a job they did. They ripped me off in so many ways. Hey Frank Davis where is my check for $150.00. Your FOS.
Filed by TIM R.
Reply from Express Kitchens: Kitchen Cabinets Store· Oct 22, 2026
Dear Tim, We are sorry to hear that you remain dissatisfied with your experience. We take customer concerns seriously and would like to clarify a few important details. During the plumbing reconnection, our plumber performed additional pipe work totaling $250, which was outside the original scope of service. This was explained and agreed to by you and the plumber at the jobsite. As a gesture of goodwill, Express Kitchens agreed to provide $150 toward this expense, and your check for $150 has already been processed and you should expect it by 10/31/2026. Regarding the countertop seam concern on your separate order, our countertop team visited your property twice, on August 21 and September 11, and we re joint seam for you. Our intention has always been to address your concerns fairly, transparently, and professionally. We remain committed to resolving legitimate customer concerns while maintaining a respectful environment for both our customers and employees. We take all customer feedback seriously and are continuously working to improve transparency and communication. Express Kitchens remains committed to serving customers across New England with one of the largest inventories and design teams in the region. With 6 showrooms across Connecticut, we are committed to providing exceptional service and high-quality kitchen solutions. We maintain a vast inventory of 50,000+ cabinets and are vertically integrated for countertop manufacturing, offering granite, laminate, and quartz options. As industry leaders, we take pride in our fast turnaround, superior quality, and all-plywood cabinets, delivering the best value guaranteed! From design and measurement to delivery and installation, we offer a seamless, licensed, and insured remodeling experience. We are honored to have an A+ rating from the BBB and look forward to the opportunity to serve you better. Please don't hesitate to reach out to us directly at 860-247-1000 if there is anything further we can do to assist you. Sincerely, Express Kitchens Team