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612 reviews on file
Outrageouscabins.comChoose a row to list only the reviews with that rating.
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Particulars
Mountain Splendor was one of the first cabins built in the Starr Crest Resort. The resort was a dream become reality by Randy Ussery Construction. Outrageous Cabins has been in business since 2009 and has grown from just 4 cabins to 53. The owner Thomas Gigliotti takes great pride in his cabins and sees to it that each Guest has the best possible stay and experience from the time of check-in to the time of departure.
Register summary for Outrageouscabins.
Same department
The docket
612 published reviews on file
Filed
We have used Outrageous cabins 4 times and have never once encountered a problem. Easy check in, beautiful cabin (mountain splendor) Starr crest resort great roads, always attentive especially when it snowed never a problem moving around resort. Had questions, staff always friendly and helpful. We will be back.
Filed by Tracey M.
Filed
We have been staying with outrageous cabins for years but not anymore. We rented cabin this last weekend and noticed an old dried blood stain on our sheets. We called the office for a new set, 8hrs later still no clean sheets and had to call again. Talk to the manager today and she said she thought the stain was created by us. Why would I make this up? My husband and are full time professionals and have no motive to make this up. Just thought we deserved cleaning charge back since we had to sleep with stain the first night without knowing it was present. Working in healthcare I know the risk of blood borne pathogens. Worst customer service!! Follow up to your reply. I NEVER said the stain could have been mine and there was not blood stain tissues in our bathroom. Why would I make the phone call in the first place if I thought it was from us? What lies!! By the way we took all the trash out right before we left. If I was going to make up a story up like this I sure wouldn’t left evidence. Geez. This is so disheartening. We visit Pigeon forge multiple x per year and stayed in all the major cabin companies including yours often. You can look at our record and call the rest and see we’ve never had a compliant until now. This is not about a partial refund, trust me we don’t need one. It all about the lies you are accusing us of. I can’t believe this. Shame on you and your staff!! I’ll pray for you all!!
Filed by Dana J.
Reply from Outrageouscabins.
Valued Guest, First and foremost, we sincerely apologize for the concerns and frustrations this past visit has caused you. We strive to create a pleasant and stress-free experience for our guests and we sincerely regret that your stay did not meet those expectations. Please understand that there were several factors, which were not mentioned in your review, that assisted with our final thoughts on the situation. After checking in on Friday and not realizing the blood on the sheets until Saturday morning, when calling our office to request new sheets for your bed, it was also mentioned to our representative that the blood on the sheets could have been yours or the guest prior. Regardless, we absolutely were going to accommodate you with new sheets and apologize they weren't brought to you immediately upon your request, however, they were brought to you well before the time you would have needed them to sleep on that night. When speaking with our representative later that afternoon, you confirmed that you were out and about, so it did not affect your plans for the day. Now once we were able to swap the sheets, my housekeepers treated the sheets shortly after receiving them, with an almost immediate lift of the stain, without even having washed them yet, which only leads us to assume that the stain was a fresh stain, as well as the fact that the blood on the sheets was a very bright shade of red and not dark as it would look like if it was an existing stain from a previous guest, which makes it even less probable considering the most recent guest to have stayed in the cabin was roughly a week before your arrival, meaning that stain would have been very dark in color and would not have lifted easily, especially without being washed, and that would be if it would have lifted at all by that time. Lastly, upon your departure, as our housekeepers were cleaning your cabin, they noticed several pieces of tissue paper in the bathroom garbage with blood stains that matched the ones on the stained sheets. At this point, it is very clear to conclude that this was very unlikely a housekeeping error, however, even after all of the contradictions between your words and our findings, we did still offer a partial refund of the cleaning fee to you because you have been a returning guest with us and we wanted to compensate you for your time with us, simply as a courtesy, as it truly saddens us when our guests don't have the best experience possible, however, your husband did decline our offer to compensate you for this incident. We hope this explanation offers a clear insight on our side of the situation and why we came to this resolution. Best Regards, Outrageous Cabins Staff
Filed
We just had to cancel a part of our stay for the second time in the past 2 years for the death of a family member. I spoke with Arissa at Outrageous Cabins, and she talked me through it and helped us once again. Always a comfortable, professional and helpful phone conversation. Thanks so much! Looking forward to the rest of the trip and we'll always be back 😁
Filed by JOSEPH T.
Filed
Ants in the bathroom upon arrival The jets in the hot tub are inoperable Non-responsive to our voicemail The landscapers use the adjacent gravel lot as their storage so there was little to no privacy sitting out on the deck with a constant flow of truck trailers and people in and out, not to mention the fact that it's also right outside the master bedroom so there was often interrupted peace and quiet
Filed by William V.
Reply from Outrageouscabins.
I apologize that this trip was not great for you. We return all voicemails from all guests that call so I am not sure if your voicemail did not come through or what happened exactly. If you are trying to get ahold of the office and are not getting through, please come by our office and speak with a guest services agent. We do give you our office address at the time of booking for reasons such as this. We cannot handle something that we have no idea about. Unfortunately, yes Rustic Villa does share a back area with the landscaping people and their building. Please give our office a call to discuss the issues that you have endured.
Filed
We spent three nights at the Moondance cabin and really enjoyed our stay. The cabin is showing a little wear from inconsiderate guest but was clean, quiet, and well supplied. Really enjoyed the double shower, the view of the sunrise from the deck, and the hottub. We enjoyed the cabin at the end of the drive and being somewhat secluded from the neighboring cabins.
Filed by Tim S.
Reply from Outrageouscabins.
Thank you so much for the great review! We are happy that you enjoyed your stay with us. We hope to have you stay again soon!
Filed
My Hubby and I rented A Bears View cabin February 2022 and it was exactly what I viewed on line. VERY CLEAN, all I had to do was add my favorite scented candle to feel at home. We enjoyed our stay and everything was just LOVELY. The hot tub was the icing on the cake after a long day. The neighborhood was peaceful and the few attractions that we visited were very interesting. Ohhh and the night view was just Gorgeous! Yesss, a recommendation for this cabin/resort is a definite share and we do look forward to rented from Outrageous Cabins again soon 🥰. Thank You for a Grand Staycation!!
Filed by Tracy
Reply from Outrageouscabins.
Thank you so much for the wonderful review! We are so happy that you enjoyed your stay with us. We hope to have you stay again soon.
Filed
We just stayed 4 days in Almost Perfect and it was Perfect. We had great views and the beds slept great . Had everything we needed. Will definitely be back.
Filed by William E.
Reply from Outrageouscabins.
Thank you so much for the great review! We are happy that you enjoyed your stay. We hope to have you stay again soon.
Filed
We booked a cabin with outrageouscabins for the 2nd year in a row. I booked again with them because, I loved the area, and the cabin we had last year. We stay in the area at least once a year and now I will always be booking with them. We have loved our stay both times and have 0 complaints. I have chronic pain from arthritis and do not sleep well at home. But, the mattresses and pillows are so comfortable I slept all night for the first time in months. ( I am going to need the info on these so i can purchase for my home!) Great views, clean cabins and comfy beds.
Filed by Michelle D.
Reply from Outrageouscabins.
Thank you so much for the great review! We are happy that you enjoyed your stay. We are so glad that you have chosen us to be your home away from home. We hope to have you stay again soon.
