Colonial Properties Cabin & Resort RentalsReviews on record for smokymtndreams.com

Kicking myself for not reading reviews first. We rented "A Mountain Haven". I should have really zoomed in better on pictures before booking. I looked closer and noticed wood was rotting outside. I emailed and asked if it smelled musty but they didn't answer the question. It did smell musty, the wood on the deck doors are both rotten and the duct work smells too. There is also mold growing above the shower. The cabinets were sticky with greese grime. There was a storm a night we were there and water was literally pouring into the cabin at both doors and the mildew smell got much worse afterwards. The sad part is that if they had just fixed their weather stripping the doors probably wouldn't have rotted, now it needs new doors and flooring. The rain got some clothes I had set by the door all wet so I tried to use the all-in-one little washer/dryer. No matter how I tried I couldn't get the unit to dry and everything stunk terribly from the washer. I contacted the company with pictures showing the rain was coming in during our stay. After our stay I asked for a partial refund and they said because they didn't come out to the cabin during our stay they "couldn't". This was one of the more expensive cabins we considered booking. Find a better one!!

I would strongly suggest NOT to use Colonial Properties to book your vacation. Actually I was unable to go to the cabin I rented for a total of $2,000.00 because of a medical emergency. Colonial Properties did NOT work with me in any way and I lost all $2,000.00. I was not expecting a full refund, but I was expecting to change my stay to another date. I would have been more than willing to pay a transfer fee, but was refused that also. They would not work with me in any way!!!

The tour guide provided minimal information about the city’s landmarks, and the commentary was superficial and uninspired. The itinerary was poorly planned, with long periods of downtime and a lack of engaging activities. The tour felt rushed and did not provide a meaningful exploration of the city. It was an overpriced and disappointing way to spend a day.

DO NOT USE THIS COMPANY. We rented a cabin from them recently. The ad we found said it was in Pigeon Forge in the wears valley area. WRONG! We were an hour from that area and an easy 40 mins from Pigeon Forge. Within mins of arriving since they have a camera on the front door. They sent a text saying if we needed anything to let them know. We responded immediately and told them that we were in Sevierville and no where near what they advertised and asked if anything was closer. We have been coming to the area for over 10 years and always stay in wears valley area. One of us don’t do well with motion sickness on all the back roads and we had our grand daughter who is 2 and has a set schedule. We were told they checked with management and there was nothing available but according to the website multiple were available. So told us no. It didn't take long to realize all the issues in the cabin. They advertise they have queen beds. They are all full beds. There are no dressers, or even a stand to put clothing in. You have to live out of your suitcase. There are no ceiling fans in the rooms and they have a tiny fan for each room but they sit lower than the beds. There are no tvs in the bedrooms and you would think when you are accommodating 10 people at least 1 would have one. There is a hot tub but could only use it once. The water was extremely low and there is a hose but they have the water shut off. The bathrooms were dirty. One had hair on toilet and other one had a filthy shower so we had to clean them before we could use them. There are plumbing issues. If you shower upstairs it comes up through shower downstairs. Randomly the toilets gurgle and the water has a brown tint to it. Some towels had holes in them. They advertise the kitchens are identical but they are not. The majority of the dishes are upstairs but the dishwasher is downstairs. We had to wash all the dishes before we could even use them. There is a note on the bottom fridge not to use freezer to only use one upstairs because it doesn't get cold enough but they don't tell you thr fridge is the same way so most of the stuff had to be moved upstairs to keep cold. We had to sweep the floors because they were dirty. Trash wasn't picked up so we had to ask and they said to leave extra trash in the kitchen. We assumed at least once someone would have gotten it. Every place we have stayed in does. So we had to smell bad food and dirty diapers. I apparently didn't do enough research on them or I would have found all the complaints on bbb. I just never had a reason to research them. We have always praised every place we stayed and recommended them. We had issues once in the past and the company immediately moved us until the repair was made. I left my feedback in the guest book and I am sure they will rip the page out as you can tell where others were ripped out. If I would have had enough money I would've walked away and went somewhere else. We lost alot of money staying here for the cost of the cabin, cleaning supplies, having to delay the days events for the motion sickness medicine to kick in and leave town early to get back to the cabin. This was the absolute worse experience. They should tell the truth in the advertising and honor what they say and should have moved us or gave some or all of our money back. We are already looking for a cabin for next year since we are looking for certain things this time but I can tell you who we won't use and I will post on every platform I can to warn anyone that might be looking at them.

To put it bluntly, I would stay away from this cabin rental management company at all cost!! We have rented from this company before, but will NEVER rent from them again!!! Please do your homework and read the reviews about this company. When my fiancé and I got to the cabin (Cupid’s Lair), the very first thing we noticed was how trashy it was around it. Dead stumps, cinderblocks, dead leaves around everything underneath the porch, etc. Spider webs and cobwebs everywhere inside and outside. Then when we went inside, they were dirty dishes everywhere in the cupboards and silverware drawers. I’m not making this up, they were scum that I could scrape off with my fingernails on the silverware and the bowls and the cooking pots. Further inspections showed bugs, dirt and even an empty Throwaway dog food container under the bed that still had remnants of dog food in it. The coffee cups in the cabinets were put up dirty, can you believe this? The coffee cups had remnants of coffee still inside them. I took photos of all of this and even videos of the scum on the dishes that I was scraping off with my fingernails. And to top all this off….. when we got there, it was cloudy and sort of dark and we wanted to get into the hot tub. The hot tub had a dirt ring around the waters edge. And dirt on the bottom of the hot tub, yes, I took photos of all of this too. Well, the management didn’t do anything for us, just to say that they are sorry for our bad experience. UNBELIEVABLE!!! And it’s been close to a week now and we haven’t heard anything. Well to end this, we learned our lesson and I hope people reads these reviews because reviews are very important.

if I could leave a zero star I would. I had high hopes that this cabin would be awesome because of the pictures. We get there and there is no electricity on upstairs. There is no AC in the whole cabin. We call maintenance and they come over and fix the AC, but said the rest of it wasn’t emergent. An electrician comes the next day to fix some stuff, but the power continues to go out and we have to keep resetting the AC. Somebody came to fix the Wi-Fi and we had to continue to reset it. There was exposed smoke alarms, and wires all over the house. Some of the smoke alarms didn’t have batteries or only one part of it was attached to the wall with wires hanging out. Broken doors, outlets hanging out of the wall, broken baby gates, broken ice machine, tub full of water and dirty, the doors wouldn’t lock. I paid over 3,900 for this cabin for five days. And then I called management after sending multiple emails and a few phone calls about it. all they offered me was a $600 refund, which is less than one night. For being a cabin that is advertised for family and kids. This was an absolutely horrible place to stay. After we left, we have contacted the fire marshal to go out and do an inspection because that house is not up to code. And we have also contact the better Bureau of business Over this businesses refund policy and poor management. Beware and do not stay here!!! This should of been a full refund for all these issues!!!

Colonial Properties were NOT accommodating, the cabin was unoccupied the week before and after our stay, they made us sit in the driveway for 45 min and call them back 3 times before they would put in the code to unlock the door. We stayed at the “Overlook” They failed to tell us we would be overlooking the tops of trees that blocked our views of the majestic mountains we traveled to see, the windows are also old and dirty, we tried to clean them and the seals are broken and moisture was trapped inside ☹ The cabin was to sleep 12. There was only 6 forks, 7 spoons and 8 butter knives. (they did bring 4 of each, which was still inadequate) The bedspreads on the beds were old, OLD and warn out, there were not enough blankets and Colonial told us we had to buy our own, they would not supply them. The couches were kinda gross, we put the sheets on them to sit on. The chairs were mismatched and 1 broken. There was black mold in 2 of the bathrooms, 1 bed was broken, 1 tv was broken. We made a trip to Colonial Properties and spoke to the manager about our long list of things that should have been cleaned, repaired, disclosed, as well as proper etiquette. We invited her to come to see, she said she would get back to us and never did. PITYFUL! There are multiple beautiful cabins with reputable realtors, I strongly suggest you save yourselves trouble and go to one of them and steer clear of Colonial Properties Cabin and Resort Rentals AND The Overlook Cabin

I would hate to blame my poor experience on race, but this is the worst booking experience I have ever had and it conveniently started after my ID (with my face) was uploaded. After booking almost a month ago for my upcoming spring break trip with friends and family, I get an abrupt TEXT message, (not even a call) stating that I had less than 3 hours to call or my booking would be cancelled. This conveniently occurred after I uploaded my ID with my face on it. I proceeded to call 3 different numbers with no answer and then I finally was able to reach someone. I was then told that they wanted someone who is 25 to be on the trip or they would cancel. This IS NOT in the user agreement or in the contact I signed (see attached). The rental agreement states that you must be 21 to book a 1 bedroom - which I did. Despite this they made up a new rule saying that I could only have 2 people in the unit. I then requested documentation of this requirement and I never received it. It has been days. As a 22 year old, nearly college graduate with nearly excellent credit this is ridiculous. There is no excuse. While I did get a full refund that does not compensate for the stress I endured as I scrambled to find new accommodations. You all should be ashamed! your biases have lost you a great customer.