Cabins for YOUReviews on record for cabinsforyou.com

Worse experience ever. Booked a cabin Pigeon Forge A Secret Romance, tub in the bedroom started leaking badly and there was water everywhere on the floor. Called customer care they said they upto 24 hours or they can send someone around 1am to have a look at it. Expected us to be there to fix their cabin. We had to vacate the cabin since the cabin was inhabitable. they kept our $600 no refunds nothing. Spoke to manager as well. The rep and the manager were rude. We did not say much about there was bad smell in the living room, Netflix was not working, big spider webs around the windows, two pieces of about 8 feet long cut trees were on the way near the entrance on the property. however water leak made it inhabitable. We suffered a loss of $600 , we could not even stay there for for more than an hour. Poor service, dirty place to stay for a couple.

30yr blind eyed military Veteran).... Beware of all of them. They are a money grab business. They do not care about the customers at all. Total mess, Went to cabin and was sold a lie. With the cabin costing a total with their fees around 350.00 a night (this place was ridiculous, more like a dump cabin,"Hole in the wall") First Bird poop everywhere, on everything, rocking chairs and all with nest in the rafters for ages ! Then hot tub smelled of urine when jets turned out. Smelled like someone peed in it alot. Then if that wasn't bad enough "Dead birds" and "dead baby" birds rotting on the deck from nests above that have been there forever. Then, Theater room did not even work (had 1980s DVD player). None working. The game room was completely a disaster ... pool table busted to pieces on every pocket, literally and Atari game didn't do anything. It was broken, black screen. If that wasn't enough for the days check in.... To use the WiFi at the home you had to opt in for their marketing (Spam),if not, you could not use WiFi at all. After reporting and sending videos of issues immediately, via text messages ,next day was told to get out with my dogs. Reason they said that is they said they been watching us. That's a privacy violation, (they have the outside camera pointed in your living room, both floors). What if they were looking in on a family with kids in the house. Mind you, I'm a 30 yr military veteran blind in one eye , PTSD animals as well. So for retaliation they said no dogs and pack me and wife's stuff and leave immediately. My wife also suffers major anxiety since we lost our daughter in death. These are some sad, nasty individuals who do not treat Purple Heart Military with not an ounce of respect, whom served their country. They violated our civil rights and ADA title 3 rights for Americans with disabilities, by making us leave because having my service dog with me. Do not do business with this company, it's not worth the headache. Clearly I'm not the only one they treated poorly. Nasty cabins. Terrible people. It's truly a money grab.

PLEASE READ BEFORE BOOKING: Firstly, let me say I have used Cabins For You several times in Gatlinburg and had pleasant experiences. We were looking to book a vacation and we went to Cabins For You website and seen they were also offering rentals in Florida. We booked “On The Canal” in Perdido Key, Florida. We booked Monday to Friday and after all fees it came out to $2700 roughly. The house was gorgeous but we were most excited for the private pool. (When we book in Gatlinburg we also book a private pool.) We drove from Memphis, TN to Perdido Key, roughly 8 hours. When we arrived we went straight to the pool excited to see it. We were meet with a DIRTY ALGAE filled pool. I couldn’t understand how the cleaners who cleaned before we came didn’t see the pool was dirty and tried to get it serviced before we came. For us to ARRIVE to a dirty pool was unacceptable. Following protocol, I contacted a representative via message and someone contacted me back the next morning (Tuesday). The representative didn’t seem to care AT ALL! Basically blowing me off and telling me to CLEAN THE POOL MYSELF with the skimmer. I explained to her that wasn’t possible due to it being algae and when touched with skimmer the algae turned into a cloudy substance. She said they would send a pool technician WEDNESDAY. I explained that the pool not being usable has ruined our trip and we needed to be compensated for the amenities we paid for not being usable. They offered $160. $160 out of $2700 we spent? A joke! We could have easily stayed at a hotel in Perdido Key for $150 a night versus $500 a night we paid. We booked for the private pool! Needless to say, the pool technician did not come Wednesday. I contacted the representative to let them know. Now they stated someone would be out Thursday. The technician came Thursday at 2:30 pm. The pool was STILL unusable and dirty. I’m assuming it takes time for the chemicals to kill the algae. Not sure and at this point we didn’t care and were ready to leave. Cabins for You, I am HIGHLY disappointed for how you treated your customers and didn’t care about our experience. You didn't try to make it right. You ruined this trip for us. $160 refund for the $2700 we paid is a slap in the face. On the bright side, the house is beautiful. So if you don’t care about the pool not being useable I would say book the rental but if you are booking for the pool. I would advise you NOT to. UNACCEPTABLE!

The pool is disgusting. Thousands of millilpedes around the sauna and steam room(which dont work) and in the pool. Property ia not maintained.

Banisters were sticky going up the stairs, the pool windows have not been cleaned in a while, the ceiling vents are disgusting and rusty, the hot tub water is awful and has not been drained, I called with cable issues and was asked to find the router and relay back to them what lights are on because the inter net went out, all the lights dim and then brighten back up like a power surge, I asked for some washcloths because we only had 8 and was given a very hard time about this, when we arrived we were told check in is 4:00 pm we got to our cabin at 4:03 and the cleaners were still there and was then told to wait outside until they get done that check in was between 4:00-6:00 pm, the bed top covers stink and smell of mildew, the pool is not a heated pool, the TV in the big room upstairs sound system would not work, there is black table holding down the kitchen floor in two places, the dishwasher is about to fall over when you open the door it leans forward, the floors are sticky and disgusting, there is trash on the ground outside, a beer can laying out front, this property is not properly maintained at all , but on the bright side we did see a bear. I wish I could share pictures on here go show you how disgusting this place was.

I stayed at Bear End over the July 4th weekend. It was horrible. Beautiful cabin until I woke up next morning and turned on the lamp beside my bed and roaches scattered everywhere. There was roaches in the kitchen trash bin. There was giant beetles crawling on the floor. I let then know and they said "some bugs are expected, keep doors closed ". There was spider webs everywhere on the porch. It's like Noone gave a crap about anything. Be careful when getting a cabin from them.

Hideaway Chalet When we first walked in we had a very intense musty smell. All instructions in the booklet were generic and not specific to the property. The bed in the downstairs was not sturdy and moved around. The driveway was blind pulling in and backing out was even more scary. The house is up for sale. We did not use the hot tub for the appearance of the outside of it. It reminded me of grandma and grandads cabin. There was no information as to where or how to get access to the pool and laundry. I called to inquire and was told there was a pool pass which was not in the cabin. They never called back. I will never recommend Cabins for you. They get 0 stars. The cabin 3 stars.

Terrible stay. TVs didn't work. No effort to repair them. The house was poorly kept. Now fighting about being charged for damage we didn't cause.